2 months ago

Manager, Customer Success Management (AMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Lead and develop a high-performing Customer Success Management team within the North America B2B sales division. Drive renewals, expansions, and upsells, ensure client health and successful onboarding, collaborate with Sales/Support/Marketing, and scale processes to boost retention and revenue in a 100% remote role with hybrid options for Chicago-area candidates.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth
•Drive revenue retention via a highly efficient, scalable customer renewal engine
•Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
•Help directly manage Tier 1, high priority client relationships
•Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsurancePaid Leave

Key Requirements

•4+ years of experience in full cycle SaaS sales (with a focus on upselling and expansion), IAM or cybersecurity experience is required
•3+ years of proven full cycle sales leadership, team lead or management experience
•Proven track record of meeting or exceeding sales targets held by a sales team
•Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
•Ability to travel up to 20% of the time

Experience:4+ yearsSaaSCybersecurityIAM

Education:Bachelor's

Skills:LeadershipCommunicationCoachingStrategic thinkingProblem-solving

Languages:English

Tech Stack:SalesforceCRMSaaSCloud

Company Brief

Keeper Security

Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Chicago, United States

Founded: 2009

Website LinkedIn

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Keeper Security

2 months ago

Manager, Customer Success Management (AMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth
•Drive revenue retention via a highly efficient, scalable customer renewal engine
•Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
•Help directly manage Tier 1, high priority client relationships
•Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsurancePaid Leave

Key Requirements

•4+ years of experience in full cycle SaaS sales (with a focus on upselling and expansion), IAM or cybersecurity experience is required
•3+ years of proven full cycle sales leadership, team lead or management experience
•Proven track record of meeting or exceeding sales targets held by a sales team
•Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
•Ability to travel up to 20% of the time

Experience:4+ yearsSaaSCybersecurityIAM

Education:Bachelor's

Skills:LeadershipCommunicationCoachingStrategic thinkingProblem-solving

Languages:English

Tech Stack:SalesforceCRMSaaSCloud

Company Brief

Keeper Security

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Chicago, United States

Founded: 2009

Website LinkedIn