Manager, Customer Success Management (AMER)

Keeper Security
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Coaching","Strategic thinking","Problem-solving"]

Lead and develop a high-performing Customer Success Management team within the North America B2B sales division. Drive renewals, expansions, and upsells, ensure client health and successful onboarding, collaborate with Sales/Support/Marketing, and scale processes to boost retention and revenue in a 100% remote role with hybrid options for Chicago-area candidates.

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FursaFursa
Keeper Security
Keeper Security
3 months ago

Manager, Customer Success Management (AMER)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead and develop a high-performing Customer Success Management team within the North America B2B sales division. Drive renewals, expansions, and upsells, ensure client health and successful onboarding, collaborate with Sales/Support/Marketing, and scale processes to boost retention and revenue in a 100% remote role with hybrid options for Chicago-area candidates.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth
  • •Drive revenue retention via a highly efficient, scalable customer renewal engine
  • •Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
  • •Help directly manage Tier 1, high priority client relationships
  • •Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsurancePaid Leave

Key Requirements

  • •4+ years of experience in full cycle SaaS sales (with a focus on upselling and expansion), IAM or cybersecurity experience is required
  • •3+ years of proven full cycle sales leadership, team lead or management experience
  • •Proven track record of meeting or exceeding sales targets held by a sales team
  • •Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
  • •Ability to travel up to 20% of the time
Experience:4+ yearsSaaSCybersecurityIAM
Education:Bachelor's
Skills:LeadershipCommunicationCoachingStrategic thinkingProblem-solving
Languages:English
Tech Stack:SalesforceCRMSaaSCloud

Company Brief

Keeper Security
Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2009
WebsiteLinkedIn