Manager - DACRM

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceEducation: bachelorsSkills: ["Communication","Stakeholder management","Ethical decision-making","Openness","Translating complex analysis into business language"]

Lead the management of customer information and deliver analytics for customer and banking initiatives, including HASE activities. Identify customer-data trends, support CRM solution development, and work hands-on with the Enterprise Data Warehouse and cloud environment to produce results ethically and logically. Design and implement analytics projects that drive business goals such as revenue growth, anti-attrition, fraud detection, and higher engagement. Manage delivery timelines and communicate outcomes to stakeholders.

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FursaFursa
HSBC
HSBC
1 day ago

Manager - DACRM

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead the management of customer information and deliver analytics for customer and banking initiatives, including HASE activities. Identify customer-data trends, support CRM solution development, and work hands-on with the Enterprise Data Warehouse and cloud environment to produce results ethically and logically. Design and implement analytics projects that drive business goals such as revenue growth, anti-attrition, fraud detection, and higher engagement. Manage delivery timelines and communicate outcomes to stakeholders.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Manage customer information and provide analytical deliverables for customer and banking initiatives, including HASE activities.
  • •Identify trends from customer data and coordinate with other HASE areas to incorporate insights.
  • •Support development and implementation of CRM solutions using evolving technologies and available banking data.
  • •Work hands-on with the Enterprise Data Warehouse and cloud environment to deliver analysis results to stakeholders.
  • •Design and implement analytics projects and convert findings into business outcomes; manage timely delivery and stakeholder communication.

Key Requirements

  • •Bachelor’s or Master’s degree in Business Administration, Computer Science, Mathematics, Statistics, or a related discipline.
  • •Experience with data analytics using Python, SQL, and JavaScript.
  • •Knowledge of retail banking products.
  • •Ability to translate business applications and data into measurable business value.
  • •Fluency in written and spoken English and Chinese.
Experience:Retail bankingData analytics
Education:Bachelor's in Business Administration, Computer Science, Mathematics, Statistics, or other related discipline
Skills:CommunicationStakeholder managementEthical decision-makingOpennessTranslating complex analysis into business language
Languages:EnglishChinese
Tech Stack:PythonSQLJavaScriptCRMEnterprise Data WarehouseCloudContact management platformAnalytics

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn