UserTesting

1 month ago

Insights Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

As an Insights Partner, you will act as the primary post-sale value advisor for a portfolio of customers, guiding adoption of UserTesting, embedding insights into workflows, and translating research best practices into actionable guidance. You’ll collaborate with Account Executives on renewals and expansion, advise on methodologies, and connect customers with internal resources to maximize platform value across product, design, marketing, CX, and business teams.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Serve as the primary post-sale value partner for a portfolio of customer accounts.
•Help customers define success with UserTesting and develop adoption plans aligned to their business goals.
•Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement.
•Advise customers on research and insights best practices, methodology selection, and workflow integration.
•Translate research concepts into practical guidance for stakeholders with varying levels of research experience.

Travel: Low travel

Key Requirements

•3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field.
•Hands-on experience with qualitative and quantitative research methods (e.g., usability testing, interviews, surveys, journey mapping, benchmarking).
•Experience in product, design, research, insights, or customer experience organizations.
•Ability to translate research best practices into practical guidance for non-research audiences.
•Excellent facilitation, communication, storytelling, and stakeholder management skills.

Experience:3+ yearsUX researchUX designCustomer insights

Skills:CommunicationFacilitationStakeholder managementStorytellingCustomer orientation

Languages:English

Tech Stack:UserTestingUserZoomQualtricsMedalliaDovetailMazePlanhatGongSalesforce

Company Brief

UserTesting

Provides a user experience research platform that enables companies to capture on-demand video feedback, usability testing, and customer insights to improve products, websites, and digital experiences across design, product, and marketing teams.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 3.8

Website LinkedIn

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UserTesting

1 month ago

Insights Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Serve as the primary post-sale value partner for a portfolio of customer accounts.
•Help customers define success with UserTesting and develop adoption plans aligned to their business goals.
•Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement.
•Advise customers on research and insights best practices, methodology selection, and workflow integration.
•Translate research concepts into practical guidance for stakeholders with varying levels of research experience.

Travel: Low travel

Key Requirements

•3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field.
•Hands-on experience with qualitative and quantitative research methods (e.g., usability testing, interviews, surveys, journey mapping, benchmarking).
•Experience in product, design, research, insights, or customer experience organizations.
•Ability to translate research best practices into practical guidance for non-research audiences.
•Excellent facilitation, communication, storytelling, and stakeholder management skills.

Experience:3+ yearsUX researchUX designCustomer insights

Skills:CommunicationFacilitationStakeholder managementStorytellingCustomer orientation

Languages:English

Tech Stack:UserTestingUserZoomQualtricsMedalliaDovetailMazePlanhatGongSalesforce

Company Brief

UserTesting

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 3.8

Website LinkedIn