Delivery Hero

4 months ago

Rider Quality Assistant Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead and manage the quality assurance and process improvement for rider support, ensuring agents meet KPIs and rider experience expectations. Oversee performance monitoring, data accuracy, calibration with monitors/clients, and BI/reporting while collaborating with cross-functional teams to drive continuous quality improvements in the HungerStation/Delivery Hero operations in Riyadh.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and supervise the quality assurance activities within the team.
•Monitor and evaluate agents' performance on the program level for voice and non-voice transactions using a quality monitoring system.
•Generate and deliver regular business intelligence & quality assurance reports.
•Collaborate with internal stakeholders to address quality-related issues and improve processes.
•Conduct calibration sessions with monitors and clients to ensure consistency in quality assessments.

Key Requirements

•4–6 years of experience in operations, fleet management, logistics, or quality control.
•Strong analytical and reporting skills
•KPI monitoring and performance management
•Strong communication skills
•Bachelor’s degree in Business Administration or a relevant field is required.

Experience:4-6 yearsLogisticsOperationsFleet managementQuality control

Education:Bachelor's in Business Administration

Skills:CommunicationLeadershipProblem-solving

Languages:English

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

4 months ago

Rider Quality Assistant Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and supervise the quality assurance activities within the team.
•Monitor and evaluate agents' performance on the program level for voice and non-voice transactions using a quality monitoring system.
•Generate and deliver regular business intelligence & quality assurance reports.
•Collaborate with internal stakeholders to address quality-related issues and improve processes.
•Conduct calibration sessions with monitors and clients to ensure consistency in quality assessments.

Key Requirements

•4–6 years of experience in operations, fleet management, logistics, or quality control.
•Strong analytical and reporting skills
•KPI monitoring and performance management
•Strong communication skills
•Bachelor’s degree in Business Administration or a relevant field is required.

Experience:4-6 yearsLogisticsOperationsFleet managementQuality control

Education:Bachelor's in Business Administration

Skills:CommunicationLeadershipProblem-solving

Languages:English

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor