Director of Provider Onboarding

Nourish
New York
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 8+ yearsSkills: ["Leadership","Coaching","Accountability","Systems thinking","Data-driven decision-making","Cross-functional collaboration","Working with ambiguity","Automation judgment"]

Own provider activation end-to-end, improving the funnel from signed offer to confident first patient across dietitian, medical, and therapy provider types. Lead and scale a Provider Onboarding team, establish performance management and coaching cadence, and design the operating model using CRM, sequencing, and LMS tooling to automate low-value touchpoints. Build new onboarding motions, model capacity and ROI, and partner with recruiting, product, credentialing, people, and provider strategy to increase supply and provider experience.

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FursaFursa
Nourish
Nourish
1 day ago

Director of Provider Onboarding

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Last checked: 12 hours agoStatus: Live

Job Summary

Own provider activation end-to-end, improving the funnel from signed offer to confident first patient across dietitian, medical, and therapy provider types. Lead and scale a Provider Onboarding team, establish performance management and coaching cadence, and design the operating model using CRM, sequencing, and LMS tooling to automate low-value touchpoints. Build new onboarding motions, model capacity and ROI, and partner with recruiting, product, credentialing, people, and provider strategy to increase supply and provider experience.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own provider activation across every provider type, diagnosing where providers stall and improving metrics over time.
  • •Build and develop the onboarding team by hiring, ramping associates, and setting performance expectations, coaching cadence, and accountability.
  • •Design the onboarding operating model and systems using CRM, sequencing, and LMS tooling to automate low-value touchpoints.
  • •Stand up onboarding for new provider types by building Medical and Therapy motions from scratch and defining shared vs provider-type-specific infrastructure.
  • •Partner cross-functionally across product, recruiting, and provider strategy to ensure smooth handoffs and improve the overall provider experience.

Key Requirements

  • •8+ years of experience, ideally in a marketplace, provider network, or high-growth startup environment.
  • •Owned a critical funnel metric end-to-end and can structurally improve key funnel metrics.
  • •Built and led a front-line operations team, creating performance management structure and holding people accountable to targets.
  • •Strong systems and automation instincts, knowing which touchpoints to replace with AI automation versus protect for provider experience.
  • •Comfortable in numbers, including cohort analysis and caseload modeling to build an ROI case for headcount.
Experience:8+ yearsMarketplaceProvider networkHigh-growth startup
Skills:LeadershipCoachingAccountabilitySystems thinkingData-driven decision-makingCross-functional collaborationWorking with ambiguityAutomation judgment
Languages:English
Tech Stack:CRMSequencingLMSAI automation

Company Brief

Nourish
Nourish provides a benefits platform that helps employers deliver personalized total rewards, including wellbeing, financial, and family benefits via a digital marketplace and concierge support to improve employee health, retention, and engagement.
Industry: HR Tech
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