Ilocos: Hiring Consultant - Customer Service

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","CRM","Microsoft Office","Outlook","Word","Excel"]

The role provides frontline customer service to consumers via inbound calls, handling product inquiries, payments, and account maintenance. You will be the point of contact, assist with CRM-driven tasks, and may upsell products. Aimed at delivering exceptional service in a high-volume environment within the Philippines, supporting a dynamic BPO/CS team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
2 years ago

Ilocos: Hiring Consultant - Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

The role provides frontline customer service to consumers via inbound calls, handling product inquiries, payments, and account maintenance. You will be the point of contact, assist with CRM-driven tasks, and may upsell products. Aimed at delivering exceptional service in a high-volume environment within the Philippines, supporting a dynamic BPO/CS team.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the point of contact; answer inbound calls to provide exceptional customer service to consumers
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance
  • •Up-selling customers to new products or services may be encouraged
  • •Assist with CRM tasks and basic account maintenance as part of daily duties
  • •Collaborate with team to meet inbound call targets and service level expectations

Key Requirements

  • •High school diploma or GED
  • •Demonstrated ability to perform at a high level to support a high volume of inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:Customer service
Education:High School
Skills:CommunicationMultitaskingCRMMicrosoft OfficeOutlookWordExcel
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor