Disability and Leave Services Associate - Contract Opportunity
Sutherland
Jamaica
Workplace: HybridContractFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Communication","Organizational skills","Attention to detail","Problem-solving"]Serve as a point of contact for employees managing disability and leave of absence cases, providing holistic case management services. Review documentation to adjudicate leaves in line with leave plans, federal/state laws, and client benefit rules, troubleshoot issues, and handle sensitive situations. Maintain accurate system records, support smooth returns to work with ramp-back plans, and continuously improve through research, training, and self-service enablement.

