EquipmentShare

5 days ago

IT Support Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide timely help desk support for corporate users at the HQ in Columbia, Missouri, handling requests through phone, email, Slack, and an ITSM ticketing system. Troubleshoot and resolve basic-to-intermediate issues across devices, printers, and network connectivity; assist with software, accounts, and password resets; document solutions; and escalate complex problems to Tier 2. Support onboarding/offboarding and participate in after-hours/weekend on-call.

Location: Columbia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond promptly to support requests via phone, email, Slack, and the ITSM platform.
•Troubleshoot and resolve basic to intermediate issues across computers, TVs, mobile devices, printers, and network connectivity.
•Assist users with software applications, account access, and password resets.
•Accurately document support interactions and solutions in the ticketing system.
•Escalate unresolved issues to Tier 2 support with clear details; support onboarding/offboarding and participate in on-call rotation.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipVolunteer TimePaid Volunteer

Key Requirements

•At least 1+ years of experience in a help desk or customer service environment.
•Strong working knowledge of Windows and macOS operating systems.
•Ability to troubleshoot basic hardware and software problems, including network setup and configuration issues.
•Familiarity with mobile devices (iOS, tablets, and Android) and common office applications.
•High school diploma or equivalent; an associate degree in computer science or a related field and IT certifications (A+, ITF, ITIL, NET+, etc.) are a plus.

Experience:1+ years

Education:High School

Skills:Customer servicePatienceEmpathyCommunicationAttention to detail

Certifications:A+ITILNET+ITF

Languages:English

Tech Stack:WindowsMacOSIOSAndroidITSMITILNET+A+ITFSlackPrintersMobile devicesNetwork configurationAudio and Visual troubleshooting

Company Brief

EquipmentShare

Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.

Industry: Construction Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Columbia, United States

Founded: 2015

Website LinkedIn

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EquipmentShare

5 days ago

IT Support Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Columbia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond promptly to support requests via phone, email, Slack, and the ITSM platform.
•Troubleshoot and resolve basic to intermediate issues across computers, TVs, mobile devices, printers, and network connectivity.
•Assist users with software applications, account access, and password resets.
•Accurately document support interactions and solutions in the ticketing system.
•Escalate unresolved issues to Tier 2 support with clear details; support onboarding/offboarding and participate in on-call rotation.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipVolunteer TimePaid Volunteer

Key Requirements

•At least 1+ years of experience in a help desk or customer service environment.
•Strong working knowledge of Windows and macOS operating systems.
•Ability to troubleshoot basic hardware and software problems, including network setup and configuration issues.
•Familiarity with mobile devices (iOS, tablets, and Android) and common office applications.
•High school diploma or equivalent; an associate degree in computer science or a related field and IT certifications (A+, ITF, ITIL, NET+, etc.) are a plus.

Experience:1+ years

Education:High School

Skills:Customer servicePatienceEmpathyCommunicationAttention to detail

Certifications:A+ITILNET+ITF

Languages:English

Tech Stack:WindowsMacOSIOSAndroidITSMITILNET+A+ITFSlackPrintersMobile devicesNetwork configurationAudio and Visual troubleshooting

Company Brief

EquipmentShare

Industry: Construction Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Columbia, United States

Founded: 2015

Website LinkedIn