Enterprise Account Manager

Poshmark
Redwood City
Workplace: HybridFull timeUSD 94,118 - 123,235 annuallyFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Relationship-building","Communication","Prioritization","Risk identification","Data-driven reporting"]

Own the day-to-day relationship for a portfolio of mid-level enterprise accounts, acting as a trusted advisor for seller needs. Proactively identify risks and growth opportunities, run standardized recurring performance reporting, and surface account trends to the Enterprise team. Partner with Technical Onboarding and other teams to ensure a smooth handoff, escalate technical/integration issues, and share seller feedback to help prioritize product and platform improvements.

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FursaFursa
Poshmark
Poshmark
8 hours ago

Enterprise Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the day-to-day relationship for a portfolio of mid-level enterprise accounts, acting as a trusted advisor for seller needs. Proactively identify risks and growth opportunities, run standardized recurring performance reporting, and surface account trends to the Enterprise team. Partner with Technical Onboarding and other teams to ensure a smooth handoff, escalate technical/integration issues, and share seller feedback to help prioritize product and platform improvements.
Location: Redwood City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the ongoing relationship for a portfolio of mid-level enterprise accounts, providing consistent support.
  • •Serve as the primary point of contact for day-to-day questions, requests, and issue resolution.
  • •Proactively check in with accounts to identify growth opportunities and areas of concern.
  • •Run and standardize recurring performance reporting; identify trends to inform Enterprise strategy.
  • •Partner across teams to ensure a seamless handoff, escalate technical/integration issues, and share seller feedback.

Pay and Benefits

Salary: USD 94,118 - 123,235 annually
Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •5–7 years managing a portfolio of client or seller accounts, balancing responsiveness and efficiency across multiple relationships.
  • •Strong listening and relationship-building skills to understand seller needs and provide practical guidance.
  • •Ability to build and standardize recurring reports and translate account data into clear, actionable insights.
  • •Proactive, clear communication skills that build trust in day-to-day interactions.
  • •Experience working cross-functionally across onboarding, support, product, and marketing to resolve issues and share feedback.
Experience:5-7 years
Skills:Relationship-buildingCommunicationPrioritizationRisk identificationData-driven reporting

Company Brief

Poshmark
Operates a social commerce marketplace for new and secondhand fashion, home goods, and beauty products. The platform lets users buy, sell, and share listings through a community-driven shopping experience.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Established Company
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn