Database Support Engineer, EMEA

TigerData
United States
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Empathy","Troubleshooting","Customer focus","Continuous improvement"]

Provide deep technical support for TimescaleDB on a remote-first, customer-facing team. Manage support cases end to end, advising customers from basic administration through design, optimization, and implementation. Build close customer relationships, troubleshoot complex technical issues with patience and empathy, and continuously improve support processes and products. The role includes an approximately every-5-weeks on-call rotation and is a full-time weekday schedule aligned to local hours in Europe.

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FursaFursa
TigerData
TigerData
4 days ago

Database Support Engineer, EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide deep technical support for TimescaleDB on a remote-first, customer-facing team. Manage support cases end to end, advising customers from basic administration through design, optimization, and implementation. Build close customer relationships, troubleshoot complex technical issues with patience and empathy, and continuously improve support processes and products. The role includes an approximately every-5-weeks on-call rotation and is a full-time weekday schedule aligned to local hours in Europe.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Work with customers on topics from basic administration of TimescaleDB to deep consultative discussions around design, optimization, and implementation.
  • •Manage support cases from beginning to end.
  • •Develop and maintain close relationships with customers to help them be successful.
  • •Troubleshoot complex technical concepts and communicate clearly with a varied audience.
  • •Continuously improve products, processes, and culture through curiosity and learning.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeaveEquityLearning BudgetInternet StipendInsurance

Key Requirements

  • •Bachelor’s degree in computer science, information systems, or equivalent experience.
  • •Relational database experience at scale, including administration, data modeling, and query optimization.
  • •Experience with relational databases (PostgreSQL is a strong plus).
  • •Experience as a technical support professional working with external customers.
  • •Strong aptitude to understand and learn new software products, with strong communication skills for troubleshooting complex technical concepts.
Experience:SaaSEnterprise software
Education:Bachelor's in Computer science, information systems, or equivalent experience
Skills:CommunicationEmpathyTroubleshootingCustomer focusContinuous improvement
Tech Stack:PostgreSQLTimescaleDBTimescaleAWSGCPAzureGoDockerKubernetesPythonTiger CloudHypertablesHypercoreVector searchReal-time analyticsSQL

Company Brief

TigerData
Provides data migration, integration, and managed services to help businesses consolidate, transform, and operationalize data pipelines. Offers consultancy and tools to modernize data stacks, enable analytics, and improve data quality and accessibility.
Industry: Data Infrastructure
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