Guest Relations Executive - Sultan's Lounge - Jumeirah Zabeel Saray

Jumeirah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1-2 yearsEducation: high_schoolSkills: ["Guest service","Communication","Attention to detail","Confidentiality","Customer feedback"]

Join the Food & Beverage team to deliver high-touch guest relations for Sultan’s Lounge at Jumeirah Zabeel Saray. You’ll manage the hostess desk, greet and escort guests, and use reservation SOPs to schedule dining and handle special requests. The role includes resolving complaints, collecting feedback, maintaining guest privacy and accurate documentation, and supporting service standards through training, cleaning, and inventory tasks.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Jumeirah
Jumeirah
1 month ago

Guest Relations Executive - Sultan's Lounge - Jumeirah Zabeel Saray

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Join the Food & Beverage team to deliver high-touch guest relations for Sultan’s Lounge at Jumeirah Zabeel Saray. You’ll manage the hostess desk, greet and escort guests, and use reservation SOPs to schedule dining and handle special requests. The role includes resolving complaints, collecting feedback, maintaining guest privacy and accurate documentation, and supporting service standards through training, cleaning, and inventory tasks.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Ensure the hostess desk is always manned, greeting guests promptly and escorting them as needed while answering menu queries.
  • •Schedule dining reservations and arrange special requests according to Restaurant Reservations SOPs using the F&B Enquiry/Booking checklist.
  • •Address guest complaints quickly and collect feedback to improve satisfaction and service.
  • •Maintain guest privacy by following confidentiality protocols and ensuring accurate documentation of guest data and history.
  • •Support the team with training, cleaning, and inventory tasks while adhering to Jumeirah service standards.

Pay and Benefits

Perks:Health InsurancePaid LeaveLife InsuranceTravel Allowance

Key Requirements

  • •Highschool diploma or secondary education.
  • •1-2 years’ experience in guest service-related work in a 5-star hotel in casual/all day dining.
  • •Proficient in English (read/write/speak).
  • •Proficient in Microsoft Office (basic knowledge).
  • •Experience using Micros and the Epicure Restaurant Reservation system.
Experience:1-2 yearsHospitalityLuxury hospitality5-star hotelCasual diningAll day dining
Education:High School
Skills:Guest serviceCommunicationAttention to detailConfidentialityCustomer feedback
Languages:English
Tech Stack:Microsoft OfficeMicrosEpicure

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn