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Audemars Piguet
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2+ yearsSkills: ["Clienteling","Communication","Interpersonal skills","Organizational skills","Initiative"]

Create a warm, elegant client experience by welcoming guests, listening to their needs, coordinating appointments, and ensuring smooth transitions throughout each visit. Serve as the primary point of contact, manage comfort and refreshments, respond to feedback, and support continuous improvement. Collaborate with the team and sales colleagues to meet boutique KPIs, maintain operational excellence, and ensure compliance with AP policies and data protection requirements while using AP platforms and CRM to manage client information.

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Audemars Piguet
Audemars Piguet
3 days ago

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Create a warm, elegant client experience by welcoming guests, listening to their needs, coordinating appointments, and ensuring smooth transitions throughout each visit. Serve as the primary point of contact, manage comfort and refreshments, respond to feedback, and support continuous improvement. Collaborate with the team and sales colleagues to meet boutique KPIs, maintain operational excellence, and ensure compliance with AP policies and data protection requirements while using AP platforms and CRM to manage client information.
Location: Dubai
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Demonstrate mastery of AP brand and product/service knowledge to provide expert guidance to clients.
  • •Provide a welcoming atmosphere and personalized service; coordinate appointments and ensure seamless visit transitions.
  • •Ensure clients are comfortable, handle requests, offer refreshments per AP guidelines, and respond to feedback for continuous improvement.
  • •Contribute to boutique KPI achievement through exceptional hospitality, and support training to enhance hospitality and service skills.
  • •Maintain operational excellence by following AP policies (including security/safety), managing schedules via AP platforms, using CRM for accurate client data, and keeping boutique appearance to standard.

Key Requirements

  • •Minimum 2 years of experience in a similar position.
  • •Experience in managing client relationships and client experience in a luxury retail environment; handle complaints effectively.
  • •Fluent English language skills are a must; Arabic is a plus.
  • •Excellent interpersonal and organizational skills, with a great sense of initiative.
  • •Experience in the luxury watch industry is a plus.
Experience:2+ yearsLuxury retailLuxury watch industryClient experienceClient relationships
Skills:ClientelingCommunicationInterpersonal skillsOrganizational skillsInitiative
Languages:EnglishArabic
Tech Stack:CRM

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn