NTT

3 months ago

BPO Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead and develop a team of outbound sales agents, driving daily/weekly/monthly sales targets and KPI delivery. Coach team members through monitoring and performance improvement plans, manage operational execution (dialer usage, lead management, process adherence), and analyze performance metrics to implement corrective actions. Serve as a key client communication point and represent team performance in business reviews while driving continuous improvement and adoption of best practices.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead, manage, and develop a team of outbound sales agents
•Drive daily, weekly, and monthly sales targets and KPIs
•Conduct performance reviews, coaching sessions, and create individual performance improvement plans
•Manage daily KPI delivery and operational execution across dialer usage, lead management, and sales processes
•Track and report performance metrics, analyze trends, forecast performance, and implement corrective actions

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceRrsp Program

Key Requirements

•5+ years of sales experience
•2–3 years in a team leadership role
•Strong understanding of sales KPIs and forecasting
•Excellent coaching and mentoring skills for improving performance
•Analytical, data-driven decision-making with strong communication and stakeholder management

Experience:5+ yearsTelecomBPO

Skills:LeadershipTeam managementCoachingCommunicationData-driven decision-making

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT