Senior Airport Services Agent - Cairo

Emirates Group
Cairo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service delivery","Team guidance","Queue management","Documentation and filing","Attention to safety procedures"]

Deliver high-quality customer service across check-in, boarding, special services, baggage handling, ticket desk, and the Emirates Lounge, following commercial, safety, and security procedures. Manage boarding priorities, flight documentation, queue monitoring, baggage carousel operations, and customer assistance for delays, disruptions, denied boarding, and missing/damaged baggage. Support ticketing and reservation duties, guide teammates, and liaise with service providers to ensure on-time, safe departures and strong customer satisfaction.

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FursaFursa
Emirates Group
Emirates Group
22 hours ago

Senior Airport Services Agent - Cairo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Deliver high-quality customer service across check-in, boarding, special services, baggage handling, ticket desk, and the Emirates Lounge, following commercial, safety, and security procedures. Manage boarding priorities, flight documentation, queue monitoring, baggage carousel operations, and customer assistance for delays, disruptions, denied boarding, and missing/damaged baggage. Support ticketing and reservation duties, guide teammates, and liaise with service providers to ensure on-time, safe departures and strong customer satisfaction.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide customer service for check-in, boarding, special services, baggage services, ticket desk, and Emirates Lounge in line with company policies, standards, and time frames.
  • •Execute boarding procedures, ensure announcements and hand baggage handling are complete, and post-flight complete coupon reconciliation and headcount confirmation.
  • •Monitor check-in queues and support priority handling, assist with excess baggage and visa-related issues, and manage disruptions including the 'Options' scheme.
  • •Oversee baggage arrival and carousel order, assist with missing or damaged baggage (referring to Emirates GHA for paperwork), and keep Premium customers informed.
  • •Support ticketing/reservation duties (including issuance/amendments and credit card verification) and supervise contracted staff for lounge operations when required.

Key Requirements

  • •Minimum O level or equivalent.
  • •3+ years of airline industry experience (as required for outstations).
  • •Completed relevant professional training in Customer Services and Handling, Ground Operations and Reservations, and Fares & Ticketing.
  • •Knowledge of a Departure Control System and Computerized Reservation System, plus check-in procedures.
  • •Fluent in spoken and written English and the local language; proficiency in Microsoft Office.
Experience:Airline industry
Education:High School
Skills:Customer service deliveryTeam guidanceQueue managementDocumentation and filingAttention to safety procedures
Languages:English
Tech Stack:Microsoft OfficeDeparture Control SystemComputerized Reservation System

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn