NTT

2 months ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Drive revenue through high-volume outbound calls to Canada-based customers, promoting telecom products and retention offers. Understand customer needs, deliver consultative recommendations, and handle objections to achieve daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards while ensuring a strong customer experience aligned to revenue goals.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing customers.
•Promote telecom products including plans, upgrades, bundles, and retention offers.
•Understand customer needs and recommend tailored solutions.
•Achieve daily, weekly, and monthly sales targets.
•Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

•Graduate education (flexible based on communication skills).
•2-4 years of experience; freshers welcome, BPO/sales preferred.
•Strong communication with a neutral/clear English accent.
•Sales mindset with persuasive ability.
•Basic system/CRM handling and the ability to handle objections professionally.

Experience:2-4 yearsBPOSales

Education:Bachelor's

Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience

Languages:English

Tech Stack:CRM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT