Employee HR Support-Kingsland

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Communication","Empathy","Problem-solving","Attention to detail","Organization"]

Contact customers by telephone, email, and chat to provide high-quality service and reduce delinquent auto-loan accounts. Handle inbound calls and customer requests for service, product, and account information while accurately identifying customer needs and taking appropriate action steps. Use multiple systems and preferred CRM tools to manage conversations effectively with strong attention to detail, clear written/verbal communication, and troubleshooting to resolve issues.

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FursaFursa
Sutherland
Sutherland
2 days ago

Employee HR Support-Kingsland

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: first listed 1 day ago

Job Summary

Contact customers by telephone, email, and chat to provide high-quality service and reduce delinquent auto-loan accounts. Handle inbound calls and customer requests for service, product, and account information while accurately identifying customer needs and taking appropriate action steps. Use multiple systems and preferred CRM tools to manage conversations effectively with strong attention to detail, clear written/verbal communication, and troubleshooting to resolve issues.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Interface with customers via telephone, emails, and chat to assist with high-level customer service.
  • •Support inbound calls and reduce delinquent accounts through effective customer assistance.
  • •Respond to customer requests and queries about service, product, and account information.
  • •Accurately identify and assess individual customer needs and take appropriate action steps to satisfy them.
  • •Troubleshoot and resolve technical issues while navigating multiple applications simultaneously.

Key Requirements

  • •Minimum of 4 CXC/GCE subjects including English Language and a numeric subject, or a U.S. high school diploma or GED.
  • •Valid (not expired) government-issued ID, TRN and NIS card.
  • •Flexible availability to work any day and any assigned shift weekly (weekends and public holidays).
  • •Ability to train and/or work onsite.
  • •Strong written and verbal communication skills to support customer interactions via voice or chat.
Education:High School
Skills:CommunicationEmpathyProblem-solvingAttention to detailOrganization
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor