Program Manager, Product Services

HP
United States
Workplace: OnsiteFull timeUSD 105,000 - 135,000 annuallyFunction: Program & Project Management (PMO)Experience: 7-10 yearsEducation: bachelorsSkills: ["Executive-level communication","Customer centricity","Results orientation","Cross-organizational influence","Learning agility"]

Own the end-to-end lifecycle of HP Indigo service offerings across the Americas, translating customer needs and market feedback into roadmaps, service requirements, and measurable adoption targets. Lead complex, multi-country service programs from launch through optimization, manage escalations with cross-functional teams, and drive operational excellence. Partner with sales, marketing, engineering, and regional services while managing P&L performance and KPIs for quality, customer experience, and efficiency.

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FursaFursa
HP
HP
1 day ago

Program Manager, Product Services

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Job Summary

Own the end-to-end lifecycle of HP Indigo service offerings across the Americas, translating customer needs and market feedback into roadmaps, service requirements, and measurable adoption targets. Lead complex, multi-country service programs from launch through optimization, manage escalations with cross-functional teams, and drive operational excellence. Partner with sales, marketing, engineering, and regional services while managing P&L performance and KPIs for quality, customer experience, and efficiency.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Own the end-to-end lifecycle of assigned HP Indigo service offerings from launch and adoption through optimization and sunset.
  • •Lead delivery of large, complex service programs and customer deployments aligned to scope, schedule, budget, and expectations.
  • •Manage customer escalations end-to-end by coordinating cross-functional teams to resolve issues and prevent recurrence.
  • •Translate customer needs and operational insights into service requirements, roadmaps, value propositions, success metrics, and adoption targets.
  • •Partner with finance and services leadership to manage P&L performance and ensure services meet profitability, cost, and efficiency targets while maintaining customer satisfaction.

Pay and Benefits

Salary: USD 105,000 - 135,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsurancePaid HolidaysParental Leave

Key Requirements

  • •Bachelor’s degree in Business Administration, Engineering, Information Systems, Computer Science, or a related field.
  • •7–10 years of experience in product management, services management, project/program management, or global operations (or 4–7 years with an advanced degree).
  • •Experience supporting complex hardware/software products in a global, customer-facing environment.
  • •Prior experience within HP, HP Services, or large matrixed organizations is a strong plus.
  • •Preferred certifications: Project Management Professional (PMP), and Agile or Lean/Six Sigma certifications.
Experience:7-10 yearsHardware/software productsGlobalCustomer-facingMatrixed organizations
Education:Bachelor's
Skills:Executive-level communicationCustomer centricityResults orientationCross-organizational influenceLearning agility
Certifications:Project Management Professional (PMP)Agile certificationLean/Six Sigma certification
Tech Stack:Microsoft ProjectMonday.comCRMAgileWaterfallSDLCSix SigmaLeanP&L managementData-driven decision making

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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