Field Service Specialist

Salesforce
Sydney
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 7+ yearsSkills: ["Executive presence","Technical discovery","Solution design","Risk assessment","Customer adoption"]

Own the technical vision for complex enterprise deals for Field Service by leading discovery, solution design, demos, and proof of concepts. Partner with Account Executives to architect transformative workflows using Salesforce Field Service and Agentforce, translate requirements into roadmaps, and prove business value. After sale, drive adoption and usage growth alongside Customer Success, supported by post-sale metrics tied to ACV and monthly active users. Travel to customer sites as needed.

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FursaFursa
Salesforce
Salesforce
5 days ago

Field Service Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own the technical vision for complex enterprise deals for Field Service by leading discovery, solution design, demos, and proof of concepts. Partner with Account Executives to architect transformative workflows using Salesforce Field Service and Agentforce, translate requirements into roadmaps, and prove business value. After sale, drive adoption and usage growth alongside Customer Success, supported by post-sale metrics tied to ACV and monthly active users. Travel to customer sites as needed.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end technical sales motions from discovery and solution design through demo, proof of concept, and deal close.
  • •Conduct executive-level product demonstrations and architecture presentations for C-suite and VP-level stakeholders.
  • •Run technical design sessions to shape domain-specific Field Service workflows and architectures aligned to customer business objectives.
  • •Build and execute hands-on proof of concepts leveraging Salesforce Field Service, Agentforce, and mobile and scheduling capabilities.
  • •Drive customer adoption and usage growth post-sale in partnership with Customer Success, measured by ACV and monthly active usage.
Travel: High travel

Key Requirements

  • •7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture focused on field service, mobile workforce, or asset management.
  • •Deep expertise in Salesforce Field Service (FSL) including scheduling optimization, mobile capabilities, and asset management configuration (or equivalent hands-on experience with competing field service platforms).
  • •Ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments.
  • •Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps.
  • •Comfort managing technical due diligence and risk assessment across complex deal cycles.
Experience:7+ yearsEnterprise softwareField serviceMobile workforceAsset management
Skills:Executive presenceTechnical discoverySolution designRisk assessmentCustomer adoption
Certifications:Field Service ConsultantApplication ArchitectSystem Architect
Tech Stack:Salesforce Field ServiceAgentforceAPIsMiddlewareIoTMobileSchedulingAsset management

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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