Operations Team Leader

Miral Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Customer focused","Supervisory skills","Communication skills","Time management","Organizational skills"]

Lead day-to-day operations in the Operations department at Ferrari World Abu Dhabi, directly impacting leisure facility opening, guest experience, and closing. Oversee ride allocations, emergency evacuation readiness, downtime attendance, and ensure continuous improvement aligned with park policies. Manage a team of front-line colleagues—training, scheduling coverage, coaching and appraisals—while monitoring ride efficiency and maintaining safe, clean operating environments.

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FursaFursa
Miral Group
Miral Group
2 days ago

Operations Team Leader

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead day-to-day operations in the Operations department at Ferrari World Abu Dhabi, directly impacting leisure facility opening, guest experience, and closing. Oversee ride allocations, emergency evacuation readiness, downtime attendance, and ensure continuous improvement aligned with park policies. Manage a team of front-line colleagues—training, scheduling coverage, coaching and appraisals—while monitoring ride efficiency and maintaining safe, clean operating environments.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day operations in a designated area, including ride allocations, emergency evacuation, training/assessing, downtime attendance, and handling abnormal occurrences.
  • •Manage front-line colleagues: on-the-job training, daily attendance, grooming, coaching, appraisals, personal development plans, and fair task scheduling/rotation for coverage and productivity.
  • •Perform performance appraisals, coaching, feedback, and disciplinary sessions per company policy, and conduct timely reviews for direct reports.
  • •Train colleagues in safe equipment operation and ensure compliance with departmental policies, procedures, safety rules, and performance standards.
  • •Monitor ride efficiency and guest/ internal customer requests beyond the front-line scope; ensure opening/closing checklists are completed and defects are raised appropriately.

Key Requirements

  • •Higher secondary or equivalent education.
  • •Must be customer focused.
  • •Good supervisory and communication skills.
  • •Good time management and organizational skills.
  • •Proficiency in spoken and written English; desirable: diploma/degree in leisure or hospitality management, Working at Height (OSHAD compliant), and 1+ year front-line operations experience in entertainment/leisure industry.
Experience:1+ yearsEntertainmentLeisure industryHospitality
Education:High School in leisure / hospitality management
Skills:Customer focusedSupervisory skillsCommunication skillsTime managementOrganizational skills
Certifications:Working at Height (OSHAD compliant)
Languages:English
Tech Stack:Microsoft OfficeWordPowerPointExcel

Company Brief

Miral Group
Develops and operates destination attractions and leisure experiences in Abu Dhabi, including theme parks, entertainment venues, hotels, and real estate on Yas Island and other major tourism projects.
Industry: Theme Parks & Attractions
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2010
WebsiteLinkedIn