Strategic Operations Manager

dLocal
Costa Rica
Workplace: RemoteFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Strategic thinking","Analytical problem-solving","Data-driven decision-making","Cross-functional collaboration","Project execution"]

Drive strategic and day-to-day operational initiatives across LATAM, partnering with the regional manager to improve efficiency and scale country execution. Lead cross-functional projects to grow TPV and revenue, optimize merchant onboarding and time-to-revenue, and ensure compliance with local regulatory requirements. Analyze performance metrics, identify bottlenecks, build operational playbooks, and represent the company in regulatory meetings and industry forums.

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FursaFursa
dLocal
dLocal
3 days ago

Strategic Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Drive strategic and day-to-day operational initiatives across LATAM, partnering with the regional manager to improve efficiency and scale country execution. Lead cross-functional projects to grow TPV and revenue, optimize merchant onboarding and time-to-revenue, and ensure compliance with local regulatory requirements. Analyze performance metrics, identify bottlenecks, build operational playbooks, and represent the company in regulatory meetings and industry forums.
Location: Costa Rica
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Support the regional manager by enabling daily operations, decision-making, and strategic initiatives across the region
  • •Lead cross-functional strategic projects that drive growth, efficiency, and scalability
  • •Drive merchant onboarding while ensuring regulatory, compliance, and operational requirements are met in line with local laws
  • •Analyze market dynamics and country performance metrics (TPV, revenue targets, budget execution, growth pipeline) and translate insights into recommendations
  • •Build operational playbooks and frameworks, identify bottlenecks in activation and processing go-lives, and accelerate time-to-market
Travel: Medium travel

Pay and Benefits

Perks:Annual BonusSocial Budget

Key Requirements

  • •Minimum of 5 years in operations management, strategy, or a related role
  • •Experience in the payments industry, fintechs, and digital banks
  • •Proficiency with operational tools such as Excel, project management software (e.g., Asana, Trello), and data visualization platforms (e.g., Tableau, Power BI)
  • •Proven ability to manage large-scale projects and deliver results in a fast-paced environment
  • •Strong analytical and problem-solving skills with a data-driven approach to decision-making
Experience:5+ yearsPaymentsFintechDigital banking
Skills:Strategic thinkingAnalytical problem-solvingData-driven decision-makingCross-functional collaborationProject execution
Languages:English
Tech Stack:ExcelAsanaTrelloTableauPower BI

Company Brief

dLocal
Provides cross-border payments and financial infrastructure enabling global merchants to collect payments, manage payouts, and reconcile transactions across emerging markets through a unified payments platform.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montevideo, Uruguay
Founded: 2016
WebsiteLinkedIn