Project Admin

NTT
Indonesia
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Planning","Client-focused","Communication","Active listening","Adaptability"]

Provide first-line support for clients’ critical applications, including monitoring and resolving low-complexity incidents to meet SLAs. Handle service requests, execute approved maintenance such as patching and configuration changes, and escalate when needed. Communicate with clients via phone/chat, create and update knowledge articles, and identify opportunities to improve processes and automate support. Occasionally support project work and contribute to disaster recovery implementation and testing.

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FursaFursa
NTT
NTT
10 months ago

Project Admin

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide first-line support for clients’ critical applications, including monitoring and resolving low-complexity incidents to meet SLAs. Handle service requests, execute approved maintenance such as patching and configuration changes, and escalate when needed. Communicate with clients via phone/chat, create and update knowledge articles, and identify opportunities to improve processes and automate support. Occasionally support project work and contribute to disaster recovery implementation and testing.
Location: Indonesia
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Monitor and manage client applications, responding to service requests and incidents to keep systems running smoothly.
  • •Proactively identify, investigate, and resolve application-based incidents, escalating as needed to meet SLAs.
  • •Execute approved maintenance activities including patching and configuration changes.
  • •Provide support to clients via phone or chat and create/update knowledge articles to improve service delivery.
  • •Contribute to project work and disaster recovery functions and tests occasionally, and support work optimization through automation/process improvements.

Key Requirements

  • •Entry-level experience administering platforms such as Windows Server, Linux Server, virtualization, server hardware, and storage.
  • •Basic knowledge of the supported technology domains (e.g., ERP, Windows, Linux, SQL, Oracle Middleware, and webservers).
  • •Strong planning skills to anticipate and adapt to changing circumstances.
  • •Client-focused mindset to understand, prioritize, and respond to client needs.
  • •Bachelor’s degree in information technology/computing or equivalent work experience.
Education:Bachelor's in information technology/computing
Skills:PlanningClient-focusedCommunicationActive listeningAdaptability
Tech Stack:Windows ServerLinux ServerVirtualizationServer HardwareStorage AdministrationERPSQLOracle MiddlewareWebserver

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn