Director Client Success

Visa
Frankfurt
Workplace: OnsiteFull timeEUR 100,800 - 165,600 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Mentoring","Prioritization","Critical thinking","Customer centricity","Success planning"]

Lead a portfolio of strategic client accounts while managing a high-performing Client Success team. Own the end-to-end client experience by partnering with senior stakeholders, driving product adoption, and ensuring measurable value from Visa solutions. Set direction, coach and develop team members, oversee client success plans, and serve as escalation point for complex issues—working closely with cross-functional partners across Central Europe and the Eurozone.

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Visa
Visa
14 hours ago

Director Client Success

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead a portfolio of strategic client accounts while managing a high-performing Client Success team. Own the end-to-end client experience by partnering with senior stakeholders, driving product adoption, and ensuring measurable value from Visa solutions. Set direction, coach and develop team members, oversee client success plans, and serve as escalation point for complex issues—working closely with cross-functional partners across Central Europe and the Eurozone.
Location: Frankfurt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Lead, coach, and develop a high-performing Client Success team, setting clear goals and expectations with regular feedback.
  • •Align team work with Client Success strategy and oversee client portfolios for consistent, high-quality post-sale service and operational support.
  • •Directly manage strategic client relationships with senior stakeholders, acting as a proactive advisor and advocate.
  • •Develop, execute, and monitor Client Success Plans, tracking outcomes such as product adoption, performance, and satisfaction.
  • •Serve as the primary escalation point for major issues and incidents, coordinating crisis response and ensuring effective resolution.

Pay and Benefits

Salary: EUR 100,800 - 165,600 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPensionLife InsuranceAnnual LeaveWellness Stipend

Key Requirements

  • •Prior people management experience required, ideally in a matrixed and multi-location environment.
  • •Proven ability to lead cross-functional teams through high-impact, complex, or ambiguous business issues.
  • •Strong analytical skills to extract and synthesize data into actionable business solutions.
  • •Excellent written and verbal communication skills in German and English, including explaining complex concepts in clear business language.
  • •In-depth knowledge of the payments industry, including trends, threats, competitors, and relevant regulatory environments.
Experience:Payments industry
Skills:CommunicationMentoringPrioritizationCritical thinkingCustomer centricitySuccess planning
Languages:GermanEnglish

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
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Glassdoor: 3.8
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