Store Advisor, On Tokyo Cat Street

On Holding
Tokyo, Japan
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Customer service","Teamwork","Initiative"]

Join On’s flagship Tokyo store as a Store Advisor, delivering exceptional customer service, guiding customers through their shopping journey, and supporting inventory and visual merchandising. You’ll help drive sales, maintain stock, and contribute ideas for events while embodying the On brand and values in a fast-paced retail environment.

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On Holding
On Holding
3 years ago

Store Advisor, On Tokyo Cat Street

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Job Summary

Join On’s flagship Tokyo store as a Store Advisor, delivering exceptional customer service, guiding customers through their shopping journey, and supporting inventory and visual merchandising. You’ll help drive sales, maintain stock, and contribute ideas for events while embodying the On brand and values in a fast-paced retail environment.
Location: Tokyo, Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Continuously embody and communicate On's values and brand philosophy to internal and external customers
  • •Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product
  • •Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
  • •Provide input and ideas on merchandising and engaging events / community activities for the store
  • •Contribute feedback to store leadership to continuously improve store processes and customer service level

Key Requirements

  • •2+ year of experience within a retail work environment
  • •A background in the Running, Fashion or Sports Industry is advantageous
  • •Strong communication and interpersonal skills, fluent in Japanese
  • •Ability to take initiative, learn quickly, and work both independently and as part of a team
  • •Excellent customer service and relationship building skills, with a genuine desire to help people reach their personal goals
Experience:2+ yearsRetailFashionSports
Skills:CommunicationInterpersonal skillsCustomer serviceTeamworkInitiative
Languages:JapaneseEnglish

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn