Technical Support Representative (India)

Wing Assistant
Delhi
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Teamwork","Problem-solving","Customer service"]

Technical Support Representative role providing IT troubleshooting, customer support via phone/email/chat, onboarding and invoicing for Wing’s platform. This position supports remote customers from India, coordinating with CRM/ticket systems, documenting interactions, and guiding users through initial platform usage. Requires strong English communication, tech savviness, and ability to work night shifts; includes remote work and growth opportunities.

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FursaFursa
Wing Assistant
Wing Assistant
8 months ago

Technical Support Representative (India)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Technical Support Representative role providing IT troubleshooting, customer support via phone/email/chat, onboarding and invoicing for Wing’s platform. This position supports remote customers from India, coordinating with CRM/ticket systems, documenting interactions, and guiding users through initial platform usage. Requires strong English communication, tech savviness, and ability to work night shifts; includes remote work and growth opportunities.
Location: Delhi
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Troubleshoot IT issues and provide tech support via phone, email, and chat
  • •Help provide, update, and regularly send out invoices
  • •Guide customers through the initial stages of interaction with the platform/product
  • •Assist in onboarding customers onto the platform by creating walkthrough workflows and FAQs
  • •Document customer interactions in the CRM and keep records up to date

Pay and Benefits

Perks:Remote WorkPaid TrainingJob SecurityHoliday PayOvertime Pay

Key Requirements

  • •1+ year of proven experience as a Technical Support Representative
  • •Excellent English communication skills (written and verbal)
  • •Strong phone, email, and instant messaging communication skills
  • •Tech savviness with desktop sharing, cloud services, CRM and VoIP
  • •Experience with word processing and spreadsheets (e.g., MS Office)
Experience:1+ yearsIT SupportCustomer Support
Skills:CommunicationTeamworkProblem-solvingCustomer service
Languages:English
Tech Stack:CRMVoIPGoogle CalendarMS OfficeDesktop sharingCloud services

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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