Old Second Bancorp

1 week ago

NSL -Customer Service Representative I, II, III - Reno, NV

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide customer service support to Freedom Road Financial customers by answering loan servicing and payment-related calls for motorcycle and recreational vehicle loan products. Verify and update customer account information, answer questions about loan details and payoff amounts, take payments when needed, and research and resolve customer inquiries. Maintain accurate customer records and ensure compliance with policies and regulations. Levels 2 and 3 add inbox and voicemail/email management plus subject-matter expertise and handling escalations.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Take customer service phone calls and respond to questions about loan information, payoff amounts, and general account maintenance.
•Verify customer account information and update details such as phone numbers and addresses.
•Answer customer questions, take payments when necessary, and research customer service problems and inquiries, following up promptly to resolve concerns.
•Maintain customer records by documenting details from call-in account messages.
•Ensure operational integrity by complying with all policies, procedures, and regulations; Level 2 also administers the customer service inbox and monitors voicemails/emails.

Pay and Benefits

Salary: USD 16.85 - 23.85 hourly

Key Requirements

•High school diploma (or equivalent) and one year of related customer service experience (Level 1/2) or equivalent combination of education and experience.
•High school diploma (or equivalent) and two years of related customer service experience (Level 3) or equivalent combination of education and experience.
•Work a flexible schedule inclusive of overtime to meet business needs.
•Demonstrate excellent oral/written communication and active listening skills.
•Maintain a high degree of confidentiality with strong attention to detail and accuracy in a fast-paced environment.

Skills:CommunicationActive listeningAttention to detailConfidentialityProblem-solving

Languages:EnglishSpanish

Company Brief

Old Second Bancorp

Community-focused bank holding company providing commercial, consumer, and wealth management services through Old Second National Bank. Serves businesses and individuals across Illinois with deposit, lending, treasury management, and digital banking solutions.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Aurora, United States

Founded: 1871

Website LinkedIn

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Old Second Bancorp

1 week ago

NSL -Customer Service Representative I, II, III - Reno, NV

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Take customer service phone calls and respond to questions about loan information, payoff amounts, and general account maintenance.
•Verify customer account information and update details such as phone numbers and addresses.
•Answer customer questions, take payments when necessary, and research customer service problems and inquiries, following up promptly to resolve concerns.
•Maintain customer records by documenting details from call-in account messages.
•Ensure operational integrity by complying with all policies, procedures, and regulations; Level 2 also administers the customer service inbox and monitors voicemails/emails.

Pay and Benefits

Salary: USD 16.85 - 23.85 hourly

Key Requirements

•High school diploma (or equivalent) and one year of related customer service experience (Level 1/2) or equivalent combination of education and experience.
•High school diploma (or equivalent) and two years of related customer service experience (Level 3) or equivalent combination of education and experience.
•Work a flexible schedule inclusive of overtime to meet business needs.
•Demonstrate excellent oral/written communication and active listening skills.
•Maintain a high degree of confidentiality with strong attention to detail and accuracy in a fast-paced environment.

Skills:CommunicationActive listeningAttention to detailConfidentialityProblem-solving

Languages:EnglishSpanish

Company Brief

Old Second Bancorp

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Aurora, United States

Founded: 1871

Website LinkedIn