Operations Lead

BJAK
London
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Communication","Organisation","Problem-solving","Cross-functional collaboration","Working in ambiguity"]

Own the operational backbone of the UK business by defining and executing UK operations strategy, running day-to-day workflows across customer service and internal processes, and ensuring efficient, scalable execution. Partner closely with the CEO to translate objectives into on-the-ground delivery, lead and develop an operations and admin team, improve processes through automation, and step in hands-on for escalated customer or high-stakes cases.

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FursaFursa
BJAK
BJAK
2 days ago

Operations Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the operational backbone of the UK business by defining and executing UK operations strategy, running day-to-day workflows across customer service and internal processes, and ensuring efficient, scalable execution. Partner closely with the CEO to translate objectives into on-the-ground delivery, lead and develop an operations and admin team, improve processes through automation, and step in hands-on for escalated customer or high-stakes cases.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Define and execute operational strategies that support UK growth and BJAK objectives.
  • •Run day-to-day operations across customer service, administrative operations, and internal workflows.
  • •Hire, lead, and develop an operations and admin team focused on ownership and accountability.
  • •Drive process improvement by identifying bottlenecks, automating where possible, and implementing systems to cut cost and increase speed.
  • •Lead customer support and step in hands-on for escalated or high-stakes cases, while overseeing internal administration and internal operations (e.g., office management, documentation, vendor coordination).

Key Requirements

  • •Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.
  • •Proven experience leading operations and admin teams in high-expectation environments.
  • •Hands-on mindset to solve problems directly rather than only delegating.
  • •Strong organisational, execution, and problem-solving skills.
  • •Comfort operating in ambiguity and bringing structure to fast-moving situations.
Experience:FintechSaaSTechFast-scaling
Skills:CommunicationOrganisationProblem-solvingCross-functional collaborationWorking in ambiguity
Languages:English

Company Brief

BJAK
Bjak is a Malaysia-based insurtech that operates an online insurance comparison and distribution platform across SEA, simplifying purchase and servicing of motor and life insurance using digital tools and AI-enabled services.
Industry: InsurTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Selangor, Malaysia
Founded: 2019
Glassdoor
Glassdoor: 2.5
WebsiteLinkedInGlassdoor