Strategic Customer Success Manager (Founding)

Recall.ai
San Francisco
Workplace: OnsiteFull timeUSD 220,000 - 235,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Relationship-building"]

We’re seeking a Founding Enterprise Account Manager to own and grow Recall.ai’s most strategic, high-ACV accounts from signing to deployment and expansion. Build the AM function from the ground up, own 10–15 accounts, drive adoption of APIs and integrations with engineering teams, and create repeatable playbooks for future strategic accounts.

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Recall.ai
Recall.ai
2 months ago

Strategic Customer Success Manager (Founding)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

We’re seeking a Founding Enterprise Account Manager to own and grow Recall.ai’s most strategic, high-ACV accounts from signing to deployment and expansion. Build the AM function from the ground up, own 10–15 accounts, drive adoption of APIs and integrations with engineering teams, and create repeatable playbooks for future strategic accounts.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own a portfolio of 10–15 strategic accounts (high ACV, underdeployed, or competitively exposed) and drive retention and expansion
  • •Get Salesforce, HubSpot, and Fireflies to full deployment by navigating internal politics and unblocking engineering teams
  • •Build a 90-day churn early warning system from scratch; own the signals, cadences, and process
  • •Identify competitive threats early and intervene before they influence decisions
  • •Turn top account usage patterns into a replicable playbook for other strategic accounts

Pay and Benefits

Salary: USD 220,000 - 235,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveRelocation

Key Requirements

  • •4–7 years in a technical, customer-facing role. SE → AM, CSM → AM, or equivalent at a dev-tools or API company
  • •Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal
  • •Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
  • •A specific story about an account you saved before it flagged at-risk
  • •Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
Experience:Dev-toolsAPIsSaaS
Skills:CommunicationProblem-solvingRelationship-building
Tech Stack:APIsWebhooksData pipelinesSalesforceHubSpot

Company Brief

Recall.ai
Provides a unified API and SDKs to capture recordings, transcripts, and metadata from meetings (Zoom, Google Meet, Teams, Slack, phone, and in-person) so developers can build conversation-aware AI products and features.
Industry: API Platforms
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2020
WebsiteLinkedInGlassdoor