Global Payments

1 month ago

Quality Control Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Monitor, evaluate, and score a set number of calls monthly to assess call center and collections quality. Provide feedback to CSRs, participate in client calibration meetings, assist with transcripts and reports, and support the customer service team as needed to maintain high-quality service for cardholders.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Entry level

Key Responsibilities

•Monitor random inbound customer service calls and evaluate quality based on client criteria and scoring rubrics.
•Provide basic feedback and coaching to Customer Service Representatives to improve service quality for the client’s customers.
•Create weekly reports detailing evaluated calls and coaching, for department management and supervisors.
•Participate in client calibration meetings as an observer and assist with preparation for calibration sessions and business reviews.
•Assist management with basic special projects and act as back-up to the customer service team when needed.

Key Requirements

•High School Diploma or Equivalent
•Typically No Relevant Experience Required
•1-2 years related work experience
•Knowledge of the LOB of Chile
•Ability to monitor inbound calls and evaluate quality using client-defined criteria

Education:High School

Skills:Attention to detailCommunicationProblem-solving

Languages:English

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Global Payments

1 month ago

Quality Control Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Entry level

Key Responsibilities

•Monitor random inbound customer service calls and evaluate quality based on client criteria and scoring rubrics.
•Provide basic feedback and coaching to Customer Service Representatives to improve service quality for the client’s customers.
•Create weekly reports detailing evaluated calls and coaching, for department management and supervisors.
•Participate in client calibration meetings as an observer and assist with preparation for calibration sessions and business reviews.
•Assist management with basic special projects and act as back-up to the customer service team when needed.

Key Requirements

•High School Diploma or Equivalent
•Typically No Relevant Experience Required
•1-2 years related work experience
•Knowledge of the LOB of Chile
•Ability to monitor inbound calls and evaluate quality using client-defined criteria

Education:High School

Skills:Attention to detailCommunicationProblem-solving

Languages:English

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn