Strategic Account Manager, Firefox Enterprise (DACH)

Mozilla
Germany, Austria, Switzerland
Workplace: RemoteFull timeEUR 68,000 - 91,000Function: Customer Success & Account ManagementSkills: ["Relationship-building","Communication","Stakeholder management","Risk management","Cross-functional coordination"]

Serve as the primary point of contact for strategic Firefox Enterprise accounts across Germany, Austria, and Switzerland. Build long-term relationships with executive, commercial, technical, and procurement stakeholders, create success plans from pilot through rollout, and manage account health. Own renewal planning and expansion opportunities, develop forecasts, and identify/qualify new Firefox Support opportunities when responsibilities allow.

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FursaFursa
Mozilla
Mozilla
1 day ago

Strategic Account Manager, Firefox Enterprise (DACH)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Serve as the primary point of contact for strategic Firefox Enterprise accounts across Germany, Austria, and Switzerland. Build long-term relationships with executive, commercial, technical, and procurement stakeholders, create success plans from pilot through rollout, and manage account health. Own renewal planning and expansion opportunities, develop forecasts, and identify/qualify new Firefox Support opportunities when responsibilities allow.
Location: Germany, Austria, Switzerland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for assigned customer accounts.
  • •Build and maintain long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders.
  • •Develop success plans to guide customers from pilot through deployment, adoption, and broader rollout.
  • •Monitor account health, run business reviews, identify risks, and coordinate mitigation plans.
  • •Own renewal planning, forecast retention and revenue, and identify expansion opportunities and new Firefox Support opportunities when eligible.

Pay and Benefits

Salary: EUR 68,000 - 91,000
Perks:Annual BonusHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •Own strategic customer relationships in enterprise technology, engaging with both senior and operational stakeholders.
  • •Demonstrated track record supporting commercial outcomes through renewals, expansion, consultative sales, or similar motions.
  • •Strong relationship-building and communication skills to establish trust across customer organization levels.
  • •Ability to coordinate cross-functional teams to address customer requirements, risks, and escalations.
  • •Native-level fluency in German, with advanced written and verbal communication skills in English.
Experience:Enterprise technologyPublic sectorRegulated industriesOpen-source softwareEnterprise subscriptions
Skills:Relationship-buildingCommunicationStakeholder managementRisk managementCross-functional coordination
Languages:GermanEnglish
Tech Stack:FirefoxFirefox EnterpriseBrowser managementEndpoint policiesIdentity and access managementSIEMEnterprise supportSubscriptionsOn-premises softwareOpen-source software

Company Brief

Mozilla
Mozilla is a mission-driven organization that builds open-source internet products (notably the Firefox browser) and advocates for an open, private, and secure web through software, research, and community programs.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Nonprofit & NGO
Headquarters: San Francisco, United States
Founded: 1998
Glassdoor
Glassdoor: 2.9
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