NTT

1 month ago

Helpdesk Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users for devices, applications, and processes. Log, update, and escalate issues, and support end-user IT onboarding. Collaborate with internal IT teams on system testing, integration, and maintenance, and help identify and implement process or technology improvements. Work in a 24/7 rotational shift environment with week offs, in-office attendance, and strong troubleshooting across Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environments.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover new IT business tools and identify and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and comfort working with various stakeholders.
•Strong troubleshooting skills for bug-finding and resolution.
•IT hardware/software troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
•Ability to work independently within a diverse global team.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent workStakeholder managementCollaboration

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT