Teller

FB Financial
Anywhere
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Attention to detail","Confidentiality","Reliability"]

Serve as the first point of contact for customers, processing teller transactions accurately while following bank policies and procedures. Answer basic inquiries about accounts and transactions, maintain daily cash drawer and teller operational standards, and identify counterfeit currency. Educate customers on FirstBank products and digital channels (mobile, online, ATM) and refer customers to appropriate partners for cross-sell opportunities while protecting the bank through confidentiality and compliance procedures.

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FB Financial
FB Financial
1 day ago

Teller

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Serve as the first point of contact for customers, processing teller transactions accurately while following bank policies and procedures. Answer basic inquiries about accounts and transactions, maintain daily cash drawer and teller operational standards, and identify counterfeit currency. Educate customers on FirstBank products and digital channels (mobile, online, ATM) and refer customers to appropriate partners for cross-sell opportunities while protecting the bank through confidentiality and compliance procedures.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers with transactional needs and answer basic account inquiry questions.
  • •Maintain daily operational standards including cash drawer security, daily cash balance, item capture procedures, counterfeit identification, and coin counting/rolling.
  • •Educate customers on products and emerging bank technology such as mobile, online, and ATM offerings.
  • •Recognize customer needs and refer customers to appropriate bank partners for cross-sell or service opportunities.
  • •Follow safe and sound banking procedures, security protocols, and confidentiality/compliance guidelines; maintain regular, reliable attendance.

Key Requirements

  • •Basic computer and math skills required
  • •High school diploma (or equivalent) required
  • •Less than two years of experience
  • •Must be bonded within first six months of employment
Experience:Banking
Education:High School
Skills:Customer serviceAttention to detailConfidentialityReliability

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website