Technical Support Engineer – Education and Non Profit Cloud

Salesforce
Seattle, Boston, Indianapolis, Chicago, Atlanta
Workplace: OnsiteFull timeUSD 89,000 - 121,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Multitasking","Working under pressure","Problem-solving","Collaboration"]

Provide high-quality support for Salesforce Nonprofit Cloud and Education Cloud, partnering with Product, Engineering, Success, and Sales to resolve complex customer issues. Use strong technical fundamentals across internet technologies, databases, SQL/JSON, and system logging/monitoring to meet CSAT, Time to Resolve, and SLA targets. Grow domain depth across NPC/EDC and Industries/OmniStudio, and surface product feedback to improve supportability.

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Salesforce
Salesforce
3 hours ago

Technical Support Engineer – Education and Non Profit Cloud

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide high-quality support for Salesforce Nonprofit Cloud and Education Cloud, partnering with Product, Engineering, Success, and Sales to resolve complex customer issues. Use strong technical fundamentals across internet technologies, databases, SQL/JSON, and system logging/monitoring to meet CSAT, Time to Resolve, and SLA targets. Grow domain depth across NPC/EDC and Industries/OmniStudio, and surface product feedback to improve supportability.
Location: Seattle, Boston, Indianapolis, Chicago, Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver high-quality technical customer support for Nonprofit Cloud (NPC) and Education Cloud (EDC) environments.
  • •Support complex cases for Premier and broader customer base while meeting CSAT, Time to Resolve, and SLA targets.
  • •Partner with senior engineers on the most complex issues and contribute to operational excellence.
  • •Build product depth over time across NPC/EDC and Industries/Common Components (OmniStudio underpinning both).
  • •Surface product feedback and supportability gaps to help improve Salesforce offerings.

Pay and Benefits

Salary: USD 89,000 - 121,000 annually
Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquityTime Off

Key Requirements

  • •2+ years of experience in a Technical Support/Services-related role.
  • •Experience with Salesforce and/or CRM applications and other cloud-based technologies.
  • •Understanding of internet technologies (firewalls, web servers, web proxy servers).
  • •Experience with database concepts and data management, including JSON and SQL.
  • •Familiarity with system logging and monitoring tools such as Splunk or Sumo Logic.
Experience:2+ yearsSaaSCRMEnterprise software
Skills:Customer-focusedMultitaskingWorking under pressureProblem-solvingCollaboration
Certifications:Salesforce Certified AdministratorSalesforce Certified Platform App BuilderSalesforce Certified Platform Developer ISalesforce Certified Nonprofit Cloud ConsultantSalesforce Certified Education Cloud ConsultantSalesforce Certified OmniStudio Developer
Tech Stack:SalesforceCRMJSONSQLSplunkSumo LogicSOQLApexInternet technologiesFirewallsWeb serversWeb proxy serversOmniStudioOmniScriptsFlexCardsIntegration ProceduresData RaptorsFlow debuggingREST APIsSOAP APIs

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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