Customer Solution Engineer

Firecrawl
San Francisco
Workplace: OnsiteFull timeUSD 150,000 - 220,000 annuallyFunction: SalesExperience: 3+ yearsSkills: ["Technical fluency","Outbound execution","Negotiation","Pipeline management","Influence without authority"]

Drive Firecrawl’s outbound technical sales by identifying, engaging, and qualifying engineer and AI/ML buyer opportunities that need messy web data turned into structured, LLM-ready outputs. Partner with deal owners to shape negotiation and pricing, keep the funnel moving across pipeline stages, and handle the commercial “edge cases” like procurement and security reviews. Help customers expand usage, and contribute to building and ramping the revenue team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Firecrawl
Firecrawl
3 days ago

Customer Solution Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Drive Firecrawl’s outbound technical sales by identifying, engaging, and qualifying engineer and AI/ML buyer opportunities that need messy web data turned into structured, LLM-ready outputs. Partner with deal owners to shape negotiation and pricing, keep the funnel moving across pipeline stages, and handle the commercial “edge cases” like procurement and security reviews. Help customers expand usage, and contribute to building and ramping the revenue team.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Qualify and engage technical buyers (engineers, data scientists, AI/ML leads) and open doors with a deep understanding of the buyer’s language.
  • •Work alongside FDEs on high-value, difficult, or stalled opportunities, contributing deal structure, pricing, negotiation, and closing.
  • •Maintain pipeline momentum by monitoring what’s not moving, pushing follow-ups, and connecting BDR and FDE execution.
  • •Own complex commercial closing tasks including procurement portals, security questionnaires, DPA redlines, invoiced billing, and PO approval delays.
  • •Support customer outcomes by understanding what they’re building, reviewing AI-assembled dossiers and usage, and driving expansion opportunities.

Pay and Benefits

Salary: USD 150,000 - 220,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveParental LeaveHealth InsuranceDentalVision401kLearning BudgetWellness StipendPet Insurance

Key Requirements

  • •3+ years of sales experience with a strong technical ability to engage developers and understand API discussions.
  • •Ability to negotiate and close deals, carrying the commercial side while remaining credible technically on calls.
  • •Experience influencing deals without formal authority and improving outcomes through direct, value-first engagement.
  • •Ability to manage pipeline visibility end-to-end, noticing stalled proposals and ensuring timely follow-up and next steps.
  • •Comfort handling the messy parts of closing such as procurement portals, security questionnaires, DPA redlines, and billing exceptions.
Experience:3+ years
Skills:Technical fluencyOutbound executionNegotiationPipeline managementInfluence without authority
Tech Stack:LLMAPIMarkdownStructured dataGitHub

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Firecrawl
example.com is an IANA-reserved domain maintained for use in documentation, examples, and testing. It is not an operating commercial company and exists solely to provide a stable, non-resolvable hostname for illustrative purposes.
Industry: Other
Website