Change & Adoption Lead

Sophos
United Kingdom
Workplace: RemoteContractFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Communication","Influence","Facilitation","Leadership","Problem-solving"]

Lead end-to-end IT service experience transformation at Sophos, owning the employee journey for IT services. Design and implement change management strategies, communications campaigns, and adoption programs across 5,500 staff. Partner with IT leadership to map journeys, identify friction points, and drive measurable improvements in productivity through user-centered design and targeted training.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sophos
Sophos
2 months ago

Change & Adoption Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead end-to-end IT service experience transformation at Sophos, owning the employee journey for IT services. Design and implement change management strategies, communications campaigns, and adoption programs across 5,500 staff. Partner with IT leadership to map journeys, identify friction points, and drive measurable improvements in productivity through user-centered design and targeted training.
Location: United Kingdom
Workplace: Remote
Employment Type: Contract · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own the end-to-end IT service customer experience, mapping user journeys and identifying friction points that impact employee productivity
  • •Design and implement customer experience metrics, dashboards, and feedback mechanisms to drive continuous service improvement
  • •Host regular end-user focus groups, listening sessions, and workshops to gather insights and co-create solutions with the business
  • •Design and manage customer experience improvement initiatives from ideation through implementation and measurement
  • •Develop compelling communications campaigns that drive awareness, understanding, and adoption across diverse employee populations

Key Requirements

  • •5+ years in change management, IT service experience, or related roles
  • •Proven track record mapping customer journeys and identifying friction points to improve productivity
  • •Experience designing and delivering communications campaigns, training materials, and enablement content
  • •Strong stakeholder management and ability to influence at all organizational levels
  • •Data-driven mindset with ability to track metrics and drive continuous improvement
Experience:5+ yearsIT servicesCybersecurityChange management
Skills:CommunicationInfluenceFacilitationLeadershipProblem-solving
Languages:English
Tech Stack:Power BITableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sophos
Provides enterprise cybersecurity software and services including endpoint protection, network security, cloud security, encryption, and managed threat response to protect organizations from advanced threats and ransomware.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Abingdon, United Kingdom
Founded: 1985
WebsiteLinkedIn