CSR/Teller - Lawrenceburg, IN- Part Time

Fifth Third Bancorp
United States
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Sound judgment","Problem resolution","Communication"]

Provide excellent customer service at the financial center by listening to customers’ needs, answering questions, following up, and resolving issues while maintaining confidentiality. Handle daily office and operational responsibilities, including cash handling and maintaining accurate balancing records. Use sound judgment and retail policy knowledge to direct complex problems to leadership. During outreach, identify customer needs and refer customers to appropriate bankers and business partners for consultative conversations.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - Lawrenceburg, IN- Part Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide excellent customer service at the financial center by listening to customers’ needs, answering questions, following up, and resolving issues while maintaining confidentiality. Handle daily office and operational responsibilities, including cash handling and maintaining accurate balancing records. Use sound judgment and retail policy knowledge to direct complex problems to leadership. During outreach, identify customer needs and refer customers to appropriate bankers and business partners for consultative conversations.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide excellent customer service by listening to needs, asking questions, and guiding customers to the right financial solutions.
  • •Follow up on customer questions, resolve issues, and be responsive and timely with correspondence.
  • •Perform daily office responsibilities and work with the platform team to maintain efficient office operations.
  • •Maintain an accurate balancing record, find and correct outages as needed, and keep up to date on policy and procedures.
  • •Identify customer needs during interactions and refer customers to bankers and business partners using appropriate tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative and use sound judgment in problem resolution.
Education:High School
Skills:Customer serviceConfidentialitySound judgmentProblem resolutionCommunication

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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