Smartly

3 months ago

Customer Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead customer onboarding programs for new Smartly.io clients, coordinating with Sales and Customer Success to design tailored onboarding plans, own the technical execution of onboarding, and ensure successful adoption and ongoing partnership across Tier 1-3 customers.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
•Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
•Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.
•Training clients on all key aspects of Smartly’s platform.
•Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.

Key Requirements

•Bachelor's degree in a relevant field or equivalent practical experience.

Experience:3-5 yearsAdvertising technologyDigital advertising

Education:Bachelor's

Skills:CommunicationInterpersonal skillsDetail-orientedProject managementProblem-solving

Languages:English

Tech Stack:Google SheetsGoogle Slides

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

3 months ago

Customer Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
•Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
•Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.
•Training clients on all key aspects of Smartly’s platform.
•Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.

Key Requirements

•Bachelor's degree in a relevant field or equivalent practical experience.

Experience:3-5 yearsAdvertising technologyDigital advertising

Education:Bachelor's

Skills:CommunicationInterpersonal skillsDetail-orientedProject managementProblem-solving

Languages:English

Tech Stack:Google SheetsGoogle Slides

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn