Account Manager

AtoB
San Francisco
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Relationship-building","Negotiation","Problem-solving","Customer focus"]

Own and grow an assigned portfolio of AtoB customers as a trusted advisor, driving retention, adoption, and usage of the AtoB platform. Prospect via outbound to acquire new customers, conduct discovery, and manage pipeline to close deals. Deepen relationships by understanding fleet needs and spending patterns, identifying upsell/cross-sell opportunities (e.g., Credit, Capital, Digital Wallet), and partnering cross-functionally to resolve issues and reduce churn risk.

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FursaFursa
AtoB
AtoB
22 hours ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own and grow an assigned portfolio of AtoB customers as a trusted advisor, driving retention, adoption, and usage of the AtoB platform. Prospect via outbound to acquire new customers, conduct discovery, and manage pipeline to close deals. Deepen relationships by understanding fleet needs and spending patterns, identifying upsell/cross-sell opportunities (e.g., Credit, Capital, Digital Wallet), and partnering cross-functionally to resolve issues and reduce churn risk.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own, manage, and grow an assigned portfolio of customers as the primary point of contact.
  • •Build understanding of each customer's fleet, business needs, spending patterns, and growth opportunities.
  • •Drive customer adoption and engagement by increasing card activation, utilization, and overall spend across the AtoB platform.
  • •Identify upsell and cross-sell opportunities by introducing additional AtoB products and solutions addressing customer needs.
  • •Monitor account performance, manage churn risk, and maintain accurate CRM records and account health assessments while partnering cross-functionally to resolve issues.

Key Requirements

  • •5+ years of account management, customer success, or relationship-based sales experience supporting US or UK customers.
  • •Proven experience managing and growing an existing customer portfolio.
  • •Strong ability to identify upsell, cross-sell, retention, and customer-growth opportunities.
  • •Comfort using customer and performance data to identify risks, prioritize opportunities, and make decisions.
  • •Excellent communication, relationship-building, negotiation, and problem-solving skills.
Experience:5+ years
Skills:CommunicationRelationship-buildingNegotiationProblem-solvingCustomer focus
Tech Stack:SalesforceSalesloftCRM

Company Brief

AtoB
Provides payments and working-capital solutions tailored to fleets and the trucking industry, including fuel and spend cards, instant payments, and fraud protections to modernize transportation finance operations.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor