Dimension Data

2 weeks ago

Networking Managed Services Engineer (L1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide entry-level managed services for clients by monitoring infrastructure and resolving first-line technical incidents using ITSM processes. Investigate and troubleshoot incidents to identify root causes, follow approved procedures for request fulfillment, and execute maintenance activities such as patching and configuration changes. Support shift handovers, update knowledge articles, and help drive incident and process improvements through automation opportunities, escalation when required, and occasional disaster recovery or project support.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Proactively identify, investigate, and resolve technical incidents and problems to keep client IT infrastructure operational.
•Monitor client infrastructure and solutions to catch errors and support incident resolution and request fulfillment using approved procedures.
•Provide support via telephonic, ITSM ticket, or chat, and execute maintenance activities such as patching and configuration changes.
•Ensure smooth shift handovers for continuous service and escalate incidents when necessary.
•Update knowledge and share insights to improve processes, reduce common incidents, and identify automation opportunities for fulfillment and resolution.

Key Requirements

•Basic understanding of networking and security technologies (e.g., Pulse Secure SSL VPN, Palo Alto, Fortinet firewalls, Cisco Nexus switches, Cisco ACS, ISE, Meraki switches) and routing protocols (BGP, OSPF, EIGRP).
•Ability to handle ITSM tickets day-to-day with discipline and follow defined SOPs.
•Good understanding of ITSM tools and ITSM processes.
•Strong planning skills to manage changes and shifting circumstances.
•Bachelor’s degree in information technology/computing or equivalent experience.

Education:Bachelor's in information technology/computing

Skills:PlanningClient-focusedCommunicationActive listeningResilience

Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesASr routersISr routersCisco ACSCisco ISEMeraki switchesBGPOSPFEIGRPITSMITSM toolsITSM processesITSM ticketChat supportKnowledge articlesSOPs

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

Networking Managed Services Engineer (L1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Proactively identify, investigate, and resolve technical incidents and problems to keep client IT infrastructure operational.
•Monitor client infrastructure and solutions to catch errors and support incident resolution and request fulfillment using approved procedures.
•Provide support via telephonic, ITSM ticket, or chat, and execute maintenance activities such as patching and configuration changes.
•Ensure smooth shift handovers for continuous service and escalate incidents when necessary.
•Update knowledge and share insights to improve processes, reduce common incidents, and identify automation opportunities for fulfillment and resolution.

Key Requirements

•Basic understanding of networking and security technologies (e.g., Pulse Secure SSL VPN, Palo Alto, Fortinet firewalls, Cisco Nexus switches, Cisco ACS, ISE, Meraki switches) and routing protocols (BGP, OSPF, EIGRP).
•Ability to handle ITSM tickets day-to-day with discipline and follow defined SOPs.
•Good understanding of ITSM tools and ITSM processes.
•Strong planning skills to manage changes and shifting circumstances.
•Bachelor’s degree in information technology/computing or equivalent experience.

Education:Bachelor's in information technology/computing

Skills:PlanningClient-focusedCommunicationActive listeningResilience

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn