Kerzer International

3 months ago

Host - German Language Specialist (Mauritius, MU)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Guest-facing host at One&Only Le Saint Géran in Mauritius, delivering personalised itineraries and coordinating across resort departments to exceed guest expectations. Fluency in English and German required; responsible for concierge services from pre-arrival to post-visit, ensuring high-touch experiences and proactive problem-solving in a luxury hospitality setting.

Location: Mauritius

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Key Responsibilities

•Serve as the sole point of contact for guests, coordinating with all resort departments to fulfill requests and ensure guest satisfaction.
•Schedule daily meetings with guests to review itineraries, gather feedback, and implement changes in a timely manner.
•Coordinate guest services such as spa appointments, dining reservations, and activities using ALICE and other systems.
•Act as brand ambassador, maintain confidentiality and privacy, and provide personalized services to create memorable experiences.
•Ensure guests leave satisfied by proactively managing communications, itineraries, amenities, and any maintenance or service needs.

Key Requirements

•High school diploma or NC3 in Front Office would be a plus, plus at least 2 years of experience in an international ultra-luxury resort guest services role (GRO, Front Office Assistant, or Concierge).
•Fluent in written and spoken English and German.
•Strong guest-service orientation with ability to coordinate with multiple resort departments to fulfil guest requests.
•Excellent communication and organizational skills.
•Knowledge of guest services platforms and tools (e.g., ALICE) is a plus.

Experience:HospitalityLuxuryResortGuest services

Education:High School

Skills:CommunicationCustomer serviceOrganizationMultitasking

Languages:EnglishGerman

Tech Stack:ALICE

Company Brief

Kerzer International

Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Kerzer International

3 months ago

Host - German Language Specialist (Mauritius, MU)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Mauritius

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Key Responsibilities

•Serve as the sole point of contact for guests, coordinating with all resort departments to fulfill requests and ensure guest satisfaction.
•Schedule daily meetings with guests to review itineraries, gather feedback, and implement changes in a timely manner.
•Coordinate guest services such as spa appointments, dining reservations, and activities using ALICE and other systems.
•Act as brand ambassador, maintain confidentiality and privacy, and provide personalized services to create memorable experiences.
•Ensure guests leave satisfied by proactively managing communications, itineraries, amenities, and any maintenance or service needs.

Key Requirements

•High school diploma or NC3 in Front Office would be a plus, plus at least 2 years of experience in an international ultra-luxury resort guest services role (GRO, Front Office Assistant, or Concierge).
•Fluent in written and spoken English and German.
•Strong guest-service orientation with ability to coordinate with multiple resort departments to fulfil guest requests.
•Excellent communication and organizational skills.
•Knowledge of guest services platforms and tools (e.g., ALICE) is a plus.

Experience:HospitalityLuxuryResortGuest services

Education:High School

Skills:CommunicationCustomer serviceOrganizationMultitasking

Languages:EnglishGerman

Tech Stack:ALICE

Company Brief

Kerzer International

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn