Aftersales Implementation Consultant

Keyloop
United Kingdom
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Influencing","Process-driven","Analytical skills","Problem-solving"]

Drive end-to-end software delivery for aftersales deployments by acting as a regional SME and key point of contact. You’ll define and maintain standard business processes, support customer discovery and documentation, and ensure accurate configuration, training, and post–go-live support aligned to deployment methodology. Lead operational excellence through field feedback, knowledge management, and product reviews, while contributing to process improvements that reduce install time and improve Professional Services adoption.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Keyloop
Keyloop
2 days ago

Aftersales Implementation Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Drive end-to-end software delivery for aftersales deployments by acting as a regional SME and key point of contact. You’ll define and maintain standard business processes, support customer discovery and documentation, and ensure accurate configuration, training, and post–go-live support aligned to deployment methodology. Lead operational excellence through field feedback, knowledge management, and product reviews, while contributing to process improvements that reduce install time and improve Professional Services adoption.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Act as a regional source of expertise internally and for customers, developing and retaining product delivery knowledge for associated products and partner applications.
  • •Support customer remote and onsite engagement to ensure discovery, documentation, configuration, training, and post go-live support in line with deployment methodology Surestart.
  • •Embed and maintain a continuously evolving standard blueprint and ensure product-specific processes and readiness for optimal project delivery.
  • •Provide field feedback to product based on findings and situations, and identify delivery problem areas to resolve them.
  • •Assist with escalations and technical discussions, share knowledge internally and externally, and engage peers and teams to drive operational excellence and adoption of Professional Services.

Key Requirements

  • •Proven track record in Finance, CRM, Technical, or ERP deployments in consultancy or SME environments.
  • •Ability to act as a key point of contact/SME in product delivery with relevant business background.
  • •Ability to define and maintain standard end-to-end business processes and collaborate with other teams to support customers.
  • •Process-driven experience handling considerable change, working under pressure, and delivering projects on budget, time, and quality.
  • •Outstanding verbal and written communication skills with the ability to advise, persuade, and influence effectively.
Experience:ConsultingFinanceCRMERPAutomotive aftersales
Skills:CommunicationInfluencingProcess-drivenAnalytical skillsProblem-solving
Tech Stack:FinanceCRMERPDMSManufacturer Systems (MS)Country Specifics (CS)Layered ApplicationsSureStartCSI

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn