Sales & Service Lead - Harbor East

Alo Yoga
Baltimore
Workplace: OnsiteFull timeUSD 20 - 24 hourlyFunction: SalesExperience: 2+ yearsSkills: ["Communication","Leadership","Customer service","Coaching","Training"]

Lead the guest experience on the sales floor at ALO Harbor East, driving engagement, guest education, and a service-led environment. Mentor the Sales & Service Associates, analyze performance data, and partner with store leadership to deliver growth, recruitment, and exceptional customer relationships in a dynamic retail setting.

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Alo Yoga
Alo Yoga
3 months ago

Sales & Service Lead - Harbor East

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead the guest experience on the sales floor at ALO Harbor East, driving engagement, guest education, and a service-led environment. Mentor the Sales & Service Associates, analyze performance data, and partner with store leadership to deliver growth, recruitment, and exceptional customer relationships in a dynamic retail setting.
Location: Baltimore
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • •Continue to build the client relationship daily with our customers
  • •Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
  • •Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
  • •Leads by example and inspires staff in daily operations and guest experience.

Pay and Benefits

Salary: USD 20 - 24 hourly
Perks:Employee DiscountClothing AllowanceFree Yoga401kMedicalDentalVisionWellness StipendMonthly Incentives

Key Requirements

  • •2+ years of client-facing, sales experience in a retail environment (preferred)
  • •Proven leadership capabilities and experience supervising staff
  • •Strong communication and interpersonal skills with a customer-first mindset
  • •Ability to analyze reports and leverage data to drive growth and improvement
  • •Availability to work variable shifts including peak days and weekends
Experience:2+ yearsRetail
Skills:CommunicationLeadershipCustomer serviceCoachingTraining
Languages:English

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn