Vice President of Customer Operations

Sika
United States
Workplace: OnsiteFull timeUSD 180,000 - 195,000 annuallyFunction: Executive & General ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Strategic thinking","Leadership","Management","Continuous improvement","Customer-centric relationship management"]

Provide strategic leadership and oversight for Customer Service, Billing, and third-party vendor management to ensure operational excellence and an exceptional customer experience. Lead customer operations for TM Roofing, build and maintain trading goods vendor relationships, and support contracting, pricing, rebates, and negotiations. Partner with Sales to strengthen customer relationships, create and execute a strategic operations plan, and attract, retain, and develop a high-performing operations team focused on continuous improvement.

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Sika
Sika
13 hours ago

Vice President of Customer Operations

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide strategic leadership and oversight for Customer Service, Billing, and third-party vendor management to ensure operational excellence and an exceptional customer experience. Lead customer operations for TM Roofing, build and maintain trading goods vendor relationships, and support contracting, pricing, rebates, and negotiations. Partner with Sales to strengthen customer relationships, create and execute a strategic operations plan, and attract, retain, and develop a high-performing operations team focused on continuous improvement.
Location: United States
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Oversee Customer Operations including third-party relationships, billing, and customer service for TM Roofing.
  • •Build and maintain third-party trading goods vendor relationships.
  • •Assist with contracts, pricing, rebates, and volume negotiations with trading goods vendors.
  • •Oversee third-party trading goods stock purchasing and build/maintain a stocking plan to ensure continuous supply.
  • •Create and execute a strategic operations plan aligned to company goals, and attract/retain/develop a high-performing operations team.

Pay and Benefits

Salary: USD 180,000 - 195,000 annually
Perks:401kHealth InsuranceDentalVisionPaid ParentalLife InsuranceDisability InsurancePaid LeavePaid HolidaysEducation Assistance

Key Requirements

  • •Bachelor’s degree in Business or Finance (preferred).
  • •10+ years managing a customer operations team.
  • •Strong strategic thinking with the ability to turn strategy into actionable plans.
  • •Ability to envision the future and translate it into meaningful short-term actions.
  • •Proven leadership and management abilities, including leading diverse teams.
Experience:10+ years
Education:Bachelor's in Business or Finance
Skills:Strategic thinkingLeadershipManagementContinuous improvementCustomer-centric relationship management
Languages:English

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn