Key Account Manager Regions - Firenze

Delivery Hero
Florence
Workplace: HybridFull timeEUR 32,923 - 41,154 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical approach","Time management","Prioritization","Proactive communication"]

Own and grow long-term relationships with top restaurant partners in Florence, using data-driven insights and cross-functional collaboration to improve performance. Provide strategic guidance on partners’ goals and challenges, drive revenue through promotions and menu optimization, and manage partner onboarding from store setup through early launches in the app. Track KPIs and partner revenue results, leveraging internal tools to optimize operational excellence.

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Delivery Hero
Delivery Hero
21 hours ago

Key Account Manager Regions - Firenze

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own and grow long-term relationships with top restaurant partners in Florence, using data-driven insights and cross-functional collaboration to improve performance. Provide strategic guidance on partners’ goals and challenges, drive revenue through promotions and menu optimization, and manage partner onboarding from store setup through early launches in the app. Track KPIs and partner revenue results, leveraging internal tools to optimize operational excellence.
Location: Florence
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong, long-term relationships with restaurant partners through consistent, proactive communication.
  • •Understand partners’ business goals and challenges and provide strategic guidance and support.
  • •Analyze data to drive operational excellence, growth, and profitability for partners and Glovo.
  • •Drive rapid revenue growth using smart promotions, high-impact marketing activations, and menu optimization.
  • •Take full ownership of partner onboarding in the app, from store setup to supporting partners’ first days on Glovo, coordinating across internal teams.

Pay and Benefits

Salary: EUR 32,923 - 41,154 annually
Equity and Bonus:Equity
Perks:Health InsuranceAnnual BonusEquityRemote WorkParental LeaveChildcareWellness Stipend

Key Requirements

  • •2+ years of experience in high-performance account management or business consultancy, preferably in FMCG, food-hospitality, or on-demand delivery.
  • •Bachelor in Business Administration, Marketing, Industrial Engineering (or equivalent) is a plus.
  • •Motivated by ambitious goals with timely execution and a proven track record of exceeding KPIs.
  • •Strong problem-solving and analytical skills with a data-driven approach.
  • •Native-level Italian and proficiency in English; experience with internal tools like Google Suite and Salesforce is a plus.
Experience:2+ yearsFMCGFood-hospitalityOn-demand delivery
Education:Bachelor's in Business Administration, Marketing, Industrial Engineering
Skills:Problem-solvingAnalytical approachTime managementPrioritizationProactive communication
Languages:EnglishItalian
Tech Stack:Google suiteSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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