Sr. Cloud Support Engineer-Database

Digital Ocean
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsSkills: ["Communication","Problem-solving","Customer focus","Teamwork","Collaboration"]

Join DigitalOcean as a Cloud Support Engineer focused on database and cloud infrastructure. You’ll troubleshoot issues across MySQL, PostgreSQL, Redis, MongoDB, and ClickHouse; optimize performance; guide customers in scalable database architectures; collaborate with Product and Engineering; and contribute to playbooks and documentation while supporting on-call rotations in a hybrid Bengaluru, India role.

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FursaFursa
Digital Ocean
Digital Ocean
3 months ago

Sr. Cloud Support Engineer-Database

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Join DigitalOcean as a Cloud Support Engineer focused on database and cloud infrastructure. You’ll troubleshoot issues across MySQL, PostgreSQL, Redis, MongoDB, and ClickHouse; optimize performance; guide customers in scalable database architectures; collaborate with Product and Engineering; and contribute to playbooks and documentation while supporting on-call rotations in a hybrid Bengaluru, India role.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Redis, MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
  • •Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity.
  • •Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean.
  • •Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityLearning Budget

Key Requirements

  • •2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
  • •Hands-on experience with major database systems (PostgreSQL, MySQL, Redis, MongoDB, Clickhouse) with familiarity across Kafka and others
  • •Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
  • •Understanding of database fundamentals including backups, replication, indexing, and performance tuning
  • •Strong troubleshooting skills across application, database, and infrastructure layers
Experience:2-5 yearsCloud computingDatabases
Skills:CommunicationProblem-solvingCustomer focusTeamworkCollaboration
Languages:English
Tech Stack:MySQLPostgreSQLRedisMongoDBClickhouseKafkaOpenSearchLinuxKubernetesTerraformHelmAnsibleNodeJSPythonPHPAWSAzureGoogle CloudOpenShift

Company Brief

Digital Ocean
Provides cloud infrastructure and developer-focused cloud services including scalable droplets, managed databases, Kubernetes, object storage, and networking to simplify deploying and managing applications for developers and small-to-medium businesses.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn