U.S. Bancorp

4 days ago

Business Risk Specialist - Call Monitoring

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Reposted: first listed 3 days ago

Job Summary

Execute quality management call monitoring reviews across operational departments (including Bankruptcy, Mortgage Collections, SCRA, and Repossession). Evaluate customer interactions for accuracy, completeness, timeliness, procedure adherence, and compliance with regulatory and internal requirements. Work in a production, metrics-driven environment using standardized testing methodologies to assess agent performance and identify operational and compliance risk, supporting defined service-level agreements.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Mid level

Key Responsibilities

•Execute quality management (QM) call monitoring reviews across multiple operational departments (including Bankruptcy, Mortgage Collections, Servicemember’s Civil Relief Act (SCRA), and Repossession).
•Evaluate customer interactions for accuracy, completeness, timeliness, adherence to procedures, and compliance with applicable regulatory requirements.
•Apply standardized testing methodologies to assess agent performance and identify operational and compliance risk in a metrics-driven environment.
•Assess call handling to ensure adherence to regulatory, state, and internal procedural requirements while maintaining call effectiveness and quality.
•Perform transactional testing within defined service level agreements in a high-volume, production-oriented environment.

Key Requirements

•Bachelor's degree in business, finance, risk management, or a related field, or equivalent work experience.
•5 to 8 years of call center operations, mortgage servicing, bankruptcy, repossession, collections, or quality assurance experience (preferred).
•Intermediate understanding of regulatory requirements, investor guidelines, and servicing standards.
•Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends.
•Well-developed analytical skills with strong attention to detail.

Experience:5-8 yearsCall center operationsMortgage servicingBankruptcyRepossessionCollectionsQuality assuranceFinancial services

Education:Bachelor's in business, finance, risk management, or related field

Skills:Analytical skillsAttention to detailVerbal communicationWritten communicationAbility to interpret procedures

Tech Stack:SpreadsheetsDatabasesWord processingPresentations

Company Brief

U.S. Bancorp

U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor

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U.S. Bancorp

4 days ago

Business Risk Specialist - Call Monitoring

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Reposted: first listed 3 days ago

Job Summary

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Mid level

Key Responsibilities

•Execute quality management (QM) call monitoring reviews across multiple operational departments (including Bankruptcy, Mortgage Collections, Servicemember’s Civil Relief Act (SCRA), and Repossession).
•Evaluate customer interactions for accuracy, completeness, timeliness, adherence to procedures, and compliance with applicable regulatory requirements.
•Apply standardized testing methodologies to assess agent performance and identify operational and compliance risk in a metrics-driven environment.
•Assess call handling to ensure adherence to regulatory, state, and internal procedural requirements while maintaining call effectiveness and quality.
•Perform transactional testing within defined service level agreements in a high-volume, production-oriented environment.

Key Requirements

•Bachelor's degree in business, finance, risk management, or a related field, or equivalent work experience.
•5 to 8 years of call center operations, mortgage servicing, bankruptcy, repossession, collections, or quality assurance experience (preferred).
•Intermediate understanding of regulatory requirements, investor guidelines, and servicing standards.
•Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends.
•Well-developed analytical skills with strong attention to detail.

Experience:5-8 yearsCall center operationsMortgage servicingBankruptcyRepossessionCollectionsQuality assuranceFinancial services

Education:Bachelor's in business, finance, risk management, or related field

Skills:Analytical skillsAttention to detailVerbal communicationWritten communicationAbility to interpret procedures

Tech Stack:SpreadsheetsDatabasesWord processingPresentations

Company Brief

U.S. Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor