Everbridge

2 days ago

Global Assist Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide 24/7/365 global assistance for client expatriates and business travelers by managing initial incident reports, coordinating resource dispatch, and handling emergencies. Collaborate with client stakeholders through the full case lifecycle, document details in a case management system, and understand client emergency procedures. Work with clinical team and partners to coordinate medical treatment and security, escalate risks as needed, and support internal intelligence teams while attending regular team handovers.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide initial response and assistance to client situations worldwide.
•Collaborate with client stakeholders and manage the incident/case lifecycle.
•Record incident/case details in the case management system and administer data using Microsoft Office.
•Understand client emergency procedures and coordinate medical treatment and security with clinical teams and partners.
•Escalate issues, risks, and ideas when necessary and support internal intelligence teams as requested.

Key Requirements

•Experience in emergency response, customer service, or call center environments.
•Fluency in English (verbal and written) with strong communication, interpersonal, and administrative skills.
•Ability to work under pressure and manage multiple tasks simultaneously.
•Problem-solving and critical thinking abilities.
•Proficiency in MS Office and willingness to learn new systems.

Experience:Emergency responseCustomer serviceCall center

Skills:CommunicationInterpersonal skillsAdministrative skillsProblem-solvingCritical thinkingEmpathyProfessionalismCalmnessProactiveness

Languages:English

Tech Stack:Case management systemMicrosoft Office

Company Brief

Everbridge

Provides critical event management and public warning solutions that help organizations detect, manage, and respond to incidents. Offers mass notification, incident management, and operational resilience tools for enterprises, government agencies, and healthcare providers.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Burlington, United States

Founded: 2002

Website LinkedIn

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Everbridge

2 days ago

Global Assist Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide initial response and assistance to client situations worldwide.
•Collaborate with client stakeholders and manage the incident/case lifecycle.
•Record incident/case details in the case management system and administer data using Microsoft Office.
•Understand client emergency procedures and coordinate medical treatment and security with clinical teams and partners.
•Escalate issues, risks, and ideas when necessary and support internal intelligence teams as requested.

Key Requirements

•Experience in emergency response, customer service, or call center environments.
•Fluency in English (verbal and written) with strong communication, interpersonal, and administrative skills.
•Ability to work under pressure and manage multiple tasks simultaneously.
•Problem-solving and critical thinking abilities.
•Proficiency in MS Office and willingness to learn new systems.

Experience:Emergency responseCustomer serviceCall center

Skills:CommunicationInterpersonal skillsAdministrative skillsProblem-solvingCritical thinkingEmpathyProfessionalismCalmnessProactiveness

Languages:English

Tech Stack:Case management systemMicrosoft Office

Company Brief

Everbridge

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Burlington, United States

Founded: 2002

Website LinkedIn