FOH - Reception_Front of House_Dubai Silicon Oasis Fitness First_Hosp - Dubai Silicon Oasis - Dubai_Fitness First

Landmark Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Professionalism","Communication","Attention to detail","Team support"]

Create first impressions and deliver excellent customer service as the front desk receptionist for a Fitness First club. Own daily front desk operations, ensure club opening on time, manage member access and documentation, handle calls and messages, and support member journey with a focus on NPS. Maintain cleanliness and compliance with SOPs, cash handling accuracy, stock control processes, and health & safety responsibilities while supporting teams across the club.

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FursaFursa
Landmark Group
Landmark Group
1 day ago

FOH - Reception_Front of House_Dubai Silicon Oasis Fitness First_Hosp - Dubai Silicon Oasis - Dubai_Fitness First

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Create first impressions and deliver excellent customer service as the front desk receptionist for a Fitness First club. Own daily front desk operations, ensure club opening on time, manage member access and documentation, handle calls and messages, and support member journey with a focus on NPS. Maintain cleanliness and compliance with SOPs, cash handling accuracy, stock control processes, and health & safety responsibilities while supporting teams across the club.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service and create the best first impressions over all communication channels.
  • •Manage daily front desk operations: ensure club opens on time, maintain front desk cleanliness, follow cash up and SOP requirements.
  • •Handle member/guest access and front desk compliance: enforce guest access/guest pass SOP, manage membership dues and renewals, and log escalations appropriately.
  • •Answer incoming calls to company standards, take effective messages, and use Members First and other operating systems/manuals efficiently.
  • •Support member journey and performance: handle complaints with escalation to CGM/HODs where needed, drive NPS, and support cash/stock processes during shift.

Key Requirements

  • •A level or equivalent education (Secondary Education).
  • •Ability to deliver excellent customer service to club visitors and create first impressions across communication channels.
  • •Knowledge of club operations including rules/regulations, class timetables, promotions, and events.
  • •Ability to handle front desk responsibilities professionally, including member access, arrears checks, and use of official membership cards.
  • •Understanding and compliance with relevant business SOPs, Health & Safety responsibilities, and company processes.
Education:High School
Skills:Customer serviceProfessionalismCommunicationAttention to detailTeam support
Tech Stack:MYZONEMembers FirstSOP

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
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