Account Director (Individual Contributor) - Australia

Insider
Sydney
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 7+ yearsSkills: ["Communication","Listening","Self-motivation","Strategic thinking","Negotiation"]

Own renewals and manage executive stakeholders for an enterprise account portfolio, coordinating with Customer Success Managers as the primary point of contact for decision-makers. Drive renewal outcomes, expansion, and MRR-raise opportunities through sponsor nurturing, needs discovery, business reviews, and renewal processes. Lead contract negotiations and price discussions, forecast monthly/quarterly performance, and support customer advocacy goals while ensuring NPS and customer success recognition.

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FursaFursa
Insider
Insider
8 months ago

Account Director (Individual Contributor) - Australia

āœ“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own renewals and manage executive stakeholders for an enterprise account portfolio, coordinating with Customer Success Managers as the primary point of contact for decision-makers. Drive renewal outcomes, expansion, and MRR-raise opportunities through sponsor nurturing, needs discovery, business reviews, and renewal processes. Lead contract negotiations and price discussions, forecast monthly/quarterly performance, and support customer advocacy goals while ensuring NPS and customer success recognition.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • ā€¢Own renewals and manage executive stakeholders as the primary point of contact, coordinating with Customer Success Managers.
  • ā€¢Drive renewal success and expansion, including MRR-raise opportunities, supported by sponsor nurturing and needs discovery.
  • ā€¢Run business reviews and renewal processes, including contract negotiations and price discussions.
  • ā€¢Forecast monthly and quarterly performance and take ownership of commercial/contractual targets.
  • ā€¢Monitor market trends to nurture stakeholders aligned with Insider product suites and strategic roadmap execution.

Pay and Benefits

Perks:Learning BudgetSpotify Subscription

Key Requirements

  • ā€¢7+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS or Martech.
  • ā€¢Proven oral and written communication skills, strong phone skills, and excellent listening.
  • ā€¢Track record using sales and persuasive skills, including contracting and legal discussions.
  • ā€¢Experience negotiating and navigating contracts at ā€œCā€ and enterprise levels, with strong presentation skills to different audiences.
  • ā€¢University degree in Business, Marketing, Engineering, or a related field.
Experience:7+ yearsSaaSMartech
Education:
Skills:CommunicationListeningSelf-motivationStrategic thinkingNegotiation
Languages:English
Tech Stack:Customer Data Platform (CDP)WhatsAppSMSEmailWebAppSite SearchLinkedIn Learning

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website