BPO Supervisor

Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5-9 yearsSkills: ["Communication","Decision-making","Organizational skills"]

Manage day-to-day BPO operations to achieve team goals and objectives, with a focus on chargeback processes and effective escalation handling. Bring 5–9 years of financial-industry experience, particularly in dispute handling. Use strong communication, decision-making, and organizational skills to lead teams through operational challenges. Proficiency in Microsoft Office applications is required.

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Dimension Data
Dimension Data
2 months ago

BPO Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Manage day-to-day BPO operations to achieve team goals and objectives, with a focus on chargeback processes and effective escalation handling. Bring 5–9 years of financial-industry experience, particularly in dispute handling. Use strong communication, decision-making, and organizational skills to lead teams through operational challenges. Proficiency in Microsoft Office applications is required.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day BPO operations to achieve team goals and objectives.
  • •Focus on chargeback processes and related operational workflows.
  • •Handle escalations effectively to resolve customer/dispute issues.
  • •Apply dispute-handling expertise in financial-industry processes.
  • •Coordinate operational execution using strong communication and organizational skills.

Key Requirements

  • •Manage day-to-day BPO operations with an emphasis on chargeback processes.
  • •Handle escalations effectively and resolve disputes in a financial-industry context.
  • •Have 5–9 years of experience in the financial industry, particularly in dispute handling.
  • •Demonstrate strong communication, decision-making, and organizational skills.
  • •Be proficient in Microsoft Office applications.
Experience:5-9 yearsFinancial industryDispute handling
Skills:CommunicationDecision-makingOrganizational skills
Tech Stack:Microsoft Office

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn