Retention Specialist, French Bilingual

Fiserv
Mississauga
Workplace: OnsiteFull timeCAD 48,000 - 60,000 annuallyFunction: Data Analytics & Business IntelligenceExperience: 2+ yearsSkills: ["Bilingual communication","Client communication","Issue investigation","Documentation","Process improvement"]

Support client loyalty and retention by managing retention-related interactions, addressing account concerns, billing questions, service issues, and cancellation requests. Investigate and document client issues, analyze account activity and retention indicators, and process account updates and case records in applicable systems. Escalate high-risk matters and coordinate resolutions with internal teams while improving retention workflows and preserving revenue.

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Fiserv
Fiserv
4 days ago

Retention Specialist, French Bilingual

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support client loyalty and retention by managing retention-related interactions, addressing account concerns, billing questions, service issues, and cancellation requests. Investigate and document client issues, analyze account activity and retention indicators, and process account updates and case records in applicable systems. Escalate high-risk matters and coordinate resolutions with internal teams while improving retention workflows and preserving revenue.
Location: Mississauga
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence

Key Responsibilities

  • •Manage retention-related client interactions to address account concerns, billing questions, service issues, and cancellation requests.
  • •Investigate client issues, document findings, and coordinate resolution activities with internal teams.
  • •Review account activity, service history, and retention indicators to support renewal and save efforts.
  • •Process account updates, service changes, and case records in applicable systems.
  • •Escalate high-risk retention matters, service failures, or unresolved account issues to appropriate teams.

Pay and Benefits

Salary: CAD 48,000 - 60,000 annually
Perks:RrspHealth InsuranceDentalVision401kPaid LeavePaid Sick

Key Requirements

  • •Bilingual proficiency in English and French.
  • •2+ years of experience in account retention, customer retention, or client save programs.
  • •2+ years of experience analyzing account history, usage trends, or cancellation indicators to support retention decisions.
  • •2+ years of experience using Microsoft Excel, Outlook, and Word for reporting, communication, and case tracking.
  • •2+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience:2+ yearsPaymentsFinancial servicesSaaSDispute handlingService recoveryContract renewal
Skills:Bilingual communicationClient communicationIssue investigationDocumentationProcess improvement
Languages:EnglishFrench
Tech Stack:Microsoft ExcelMicrosoft OutlookMicrosoft Word

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn